Smile: Loyalty Rewards Program

Old Review: Very user friendly and customizable!

New Review: Completely disappointed with the downgrading of our current plan based on a Notice and Warning without any reason. Following message appears:
"This is our mistake and we completely accept responsibility. These advanced Sweet Tooth features need to be switched to use the coupon upload tool before Friday November 11th."

We have been using the app seamlessly for the sole purpose that it was touted as easy to use, set it forget it, but now with the necessity of manually uploading coupons it defeats the purpose. May have to Remove it. Will not recommend.

Update: After weeks of working with Katrina, who's been excellent with her attention to our concern, we've decided to uninstall the app. The bug in the app is a no-no, given the cost of the app which is pretty high, too. I think apps should really test all possible scenarios to avoid bugs and become transparent about what they can and cannot do, especially for apps like this which reward customers. It's a design flaw that should have been captured in the very beginning--we've had this app for years! We don't want to be shortchanging our customers; we've already manually corrected from our end (but we can't continue manually correcting or adjusting our point-system for all future rewards--defeats the purpose of having an app). It's also a lesson for us, too: to test the accuracy of the calculation of such apps, especially because there are more app choices out there and it's a responsibility that shouldn't be taken lightly. -----------------
I think I have given enough time to wait for a decent reply. The issue is affecting a big part of the feature, which is the calculation of the points, and I think other stores should really look into this as well (it is problematic). Currently you're double deducting the VAT that's included in the shipping cost. I've sent a reply to the answer I got more than a week ago; and that was even also after waiting for days on end. It's a big thing that I had to stop the app. I don't know if there's less care that is given to the legacy subscribers just because we're paying less than what it is priced now? I'm in the middle of testing a new app, which offers the same features as you guys have for much less cost. And, I have waited sooo long to really give this an objective review/trial by trying to work with you on a solution but your support is just soo bad that it looks like I will just have to let go of this app that we've had for years. And there we go; another week passes with my chat messages being ignored (and yes, I know you've got a lot of inquiries now but more than a week of no reply whatsoever is just not acceptable.

12-28-2018 update
we have noticed that since we have stopped using this app that we are no longer getting dummy signups to our newsletters or fake accounts via our website. We are no longer having to go thru new customers and delete all that rubbish, so we are happy that we uninstalled this app and Im not sure that it brings more value than the headaches it creates, not good for us anyway

06-03-2019
STILL MONITORING, YES, NO FAKE EMAILS OR ACCOUNTS BEING ADDED TO OUR CUSTOMER BASE SINCE WE STOPPED USING THIS APP, NOW WE ARE 100% CERTAIN APP DEV OR THE APP ITSELF HAS A FEATURE WHEREBY FAKE SIGNUPS ARE CREATED AS A METHOD OF INCREASING CUSTOMER LIST AND THEREFORE PUSHING YOU OUT OF FREE VERSION INTO PAID VERSION, CHECK YOUR DATA BASE PEOPLE, CLICK CUSTOMERS IN SHOPIFY ADMIN AND SCAN YOU CUSTOMER LIST TO SEE IF YOU HAVE FAKE NAMES, THEY WILL APPEAR AS FIRST AND LAST NAME ARE THE SAME. CAVEAT EMPTOR!

Despite the above without that flaw, I think the whole idea behind the app is great. Integration is good too and after talking with the team at Sweet Tooth and receiving great communication (fast too) I am happy to give this app a good run! Looking forward to some good results to post back here soon!
Can't really view this on mobile properly. Would be good if they could make the dashboard for shopify owners mobile friendly, all the menu options are hidden underneath ....
App itself though is performing very well so far. Been using it for a good few months now and functionality is great. I find it very slow to load though, and really drags on mobile devices so we have opted to simply not show the rewards tab via mobile. reducing our rating to 4 stars based on this and the fact that Im not so sure Sweet Tooth really has the apps plans straightened out for best performance and in the entire interests of their customers. Also, never seem to get a reply from Mike the CEO when we've emailed him. All that said though, its good as long as it keeps improving and if they listen to the users a little more.
https://wizardpatch.com
https://www.facebook.com/Wizard-Patch-642285209199029
https://www.instagram.com/wizardpatch/

We were immediately interested by features that could be part of the paying plan and wanted to upgrade, but they don't show anywhere what these features exactly are and how they look like.
We contacted them to ask for a few days of free trial to only see what the features actually are before purchasing them, which seems common business sense.
The support frankly abruptly rejected this demand, telling us that since there is no long term commitment, we can very well pay $50 to see what their paying features are.
I find this approach disrespectful.

I shouldnt have to upgrade to a new theme nor should i have to remove shopify saftey features. My customers keep getting emails about it but they ca not open it to see what its for.

Smile.io is killing our customer relationship. They keep sending emails rapid fire style to our customers. Support is supposedly working on this but as of now this continues to cannibalize and crush our customer relationship. Support on our end is receiving an influx of complaints. We will be switching, but please, stop ruining our customer experience!

I am on the Free plan as indicated on my dashboard, but Smile has been billing my card for USD39 a month for the last 6 months! Something I never agreed to. This is completely ridiculous and amounts to fraud. So even if you are on their Free plan, check your statements because you may still be charged! I am now chasing to get my money back. I DO NOT RECOMMEND THIS APP.

The app doesn't show widget/icon on desktop and mobile anymore. I have troubleshooted and still no success. I contacted smile 8 days ago via he Shopify App dashboard and I have not heard from them. The customer service used to be good but it looks like they are losing it.

Useless unless you pay, you cant even edit your programs without paying. cancelled

I can't really give this App the full stars, as I have had the program live on my store for over 6 months now, and I still don't feel confident in FULLY sharing with my customers, as I still don't understand how they earn the points, get the rewards, etc. **I just read the 2* review by "Wicked Wigs".. MY POINT EXACTLY!!!
I've asked CS several times for a simple FAQ Page Template, but only get back a couple of links to OTHER stores, to use as examples to "build" my OWN FAQ Page.
I am a BASIC user, meaning I typically have to hire out projects that are not "plug-n-play" type things. So, building an entire PAGE would be over my knowledge, and right now I just cannot afford to hire another developer to create this Page...
So I've considered just canceling and removing it, but my VIP FB Group customers would be severely disappointed, as I've been telling them I'd get it figured out soon.
Some of my customers have multiple accounts on my site, which they're asking how to combine the accounts and still get all their points. No clue how or where to start with that one. I've tried searching thru the Smile help center, no luck either.
This whole thing has just been a giant MESS. If I can ever get it simplified and working properly, I would be happy to come back and edit my review, and i sure HOPE it's not gonna be another 6 whole months either!
Lastly- I have a mobile App built thru Tapcart. I was (at first) so excited to see under their "Coming Soon" integrations, SMILE was about to be offered to our Apps! *That was MONTHS AGO, and STILL NOTHING....
Speaking of Tapcart, there is a perfect example of GOOD, QUALITY CS & implementation! They simply gathered the information they needed, and came back with the entire iphone app BUILT, DONE. I did not have to jump thru any hoops, learn this or that coding, etc etc etc...
Another reviewer mentioned SEZZLE... even a better example of how Smile NEEDS to have all of the much-needed/ MUST-HAVE templates, etc, for their merchants to be able to use!
Now for the crazy expense... Omg. I can't even stomach the fact of allll the lost $$ I've waisted over these last months. Not even the high monthly fee we pay for Smile, but the hundreds++ of bucks we're losing monthly, due to my own ignorance of not fully understanding how this program works (and does NOT work) in my favor. I have hundreds, more like thousands of customers who have grown tired of my constant procrastinating in fully explaining HOW this "rewards program" WORKS!