Smile: Loyalty & Rewards , 5,984 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.
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Customer service is great, but would love to be able to download copies of invoices from the app. An interim fix has been the that the lovely people at Smile now send us a link every month. The follow up service is also great. Thank you.
Thank you so much for your kind review we really appreciate it. I've reached out via email to provide more info on the invoice feature we appreciate the feedback and will do what we can to action them.
Best regards
Smile team
**Update**
The app itself has always functioned excellent and has been a great boost to our business.
A few weeks ago the pricing tiers had changed fairly significantly and though I was initially frustrated the team at smile worked very hard to find a solution that would work for our business needs and keep our rewards program uninterrupted for our customers..
Thank you for your feedback it is really helpful to enable us to improve. I've reached out via email to see if we can help resolve this situation for you.
Best regards
David
It was very simple to use and setup.
We really enjoy Smile! It’s a bit on the expensive side (but what good programs aren’t?), but the customer service is great and the app is extremely easy to navigate within Shopify.
Our only complaint is the inability to exclude products/services from EARNING points. We have some services were we make only 20% commission, yet our customers receive full rewards points. The only work around is to manually subtract points from customer accounts after they pay (not ideal). A work around given to me by the extremely helpful and friendly service rep, Andrea, was to specify collections that would be eligible to have rewards APPLIED. While helpful if we are concerned about how the rewards are used, we are more concerned about making sure we have the ability to control what can earn points in the first place. This is a very specific problem for a niche business like our (a quilt shop), but just an FYI!
We still plan to use Smile and will likely just have to increase reward thresholds to ensure we’re not just handing out rewards like crazy!
Thanks for taking the time to leave a review. We are glad that you are enjoying Smile so far, and appreciate your feedback, so thank you for taking the time to tell us how we can make Smile better.
I have reached out to you via email to offer you 1:1 support in setting up your program so that you are not giving away too much to your customers in your unique use case. We look forward to speaking with you and helping you optimize your program!
Smile is very simple to start and implement, however, the free level will not last as long as you think and the next tier is quite a jump in price monthly. An in between or lower monthly cost would be desireable.
Thanks so much for taking the time to leave a review. We appreciate your feedback and are glad you found Smile easy to implement!
I have reached out personally via email to discuss our plans and pricing. We look forward to chatting soon!
Joana was great at answering all my question and concerns. I am satisficed with her service.
Thank you for your review. We have reached out via email to see if there is anything we can improve on.
Cheers
The Smile Team
Generally the app functionality is good. Only a small percentage of customers actually sign up for Rewards and use it for discounts. One thing I don't like is that in the Discounts section in Shopify, it populates all of the generated discount codes. I wish there was a way to avoid that. Customer service is superb! Nicole helped me with some button display issues, and she was very responsive and informative. Thank you!
Thanks for taking the time to leave us your feedback. It was great chatting with you and I'm glad we were able to help you today.
I reached out to you personally and offered a solution to keeping your discount codes organized in Shopify, as well as a program review with one of Merchant Success Managers to help you increase your program engagement.
Let us know if there is anything else we can do for you!
Nicole
Nicole helped me when I ran into and issue I could not resolve in my own, she was quick to send me a video on how to solve my issue.
Thanks so much for taking the time to leave a review. I'm so glad that you found my video helpful :) I've reached out to you personally to see how we can improve your experience next time!
-Nicole
Initially the app was not getting properly installed, we were getting an error msg. Requested for tech support and received timely help. It was due to Smile's bad server on that day causing the issue. We reinstalled and its working fine. Thanks !
Hey there!
We're so sorry for the trouble, but would you be able to try fully removing the Smile app from your app list in Shopify, and then re-installing it? The issue should be resolved now, and you should be able to install it properly :)
Thank you so much for your patience!
Joana
It's hard to give 5 stars when I just barely signed up and haven't had much time to implement the app, BUT I received some very helpful support from an agent on smile.io.com that I would rate 5 stars.
Thank you so much for your kind words we really appreciate it.
We've reached out via email to see how we can improve our service.
Best regards
The Smile Team