Smile: Loyalty & Rewards

Great customer service. I reached out about the new plan, and she walked me through it and explained how things work.

Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.

Such an easy program to manage, and our customers love it! Customer service is extremely helpful anytime I have a question or need assistance. Communication is clear, prompt, and helpful!

Amazing customer service from Joana. She and her team help me a lot for the problem that I had..

Thank you all for kind and hard work.

Excellent app, have been using it for years and they always look after us well.

This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.

Love this app! Easy to use and support from Angie has been great. Cant ask for anything more or better!

Angie was patient and helped solve my problem with a different app integration.

Lynne quickly answered my query and explained things so easily. Loved the visual aids! Now I can create coupons confidently.

Yesterday, I got an error message while trying to access the Smile app via Shopify, so I asked for help in Smile's website's chat window. Lisa answered and let me know that Smile was experiencing some database issues, but that the team was working on sorting things out. It was reassuring to get such a quick and transparent response, and also to be able to sign up for updates to the situation via e-mail. This morning, everything was fixed. I'm very pleased with Smile's customer service with regards to this issue, and glad to leave a positive review.

The team at Smile is what made this app worth it, 100%. As a Web Designer, we all run into some bumps in the road. The communication was very easy and reassuring because you were talking to an actual person on the other side. It took a team to figure out the issue (Angie, Ezra, and Cole - you guys rock!) It was resolved and I was able to deliver the great news to my client - letting her know her site is good to go and seamless!