Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,680)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its loyalty and rewards features that boost customer engagement and retention. They appreciate its user-friendly interface, customizable loyalty programs, tiered rewards, and referral systems. The integration with Shopify is seamless, ensuring easy management. Its performance is reliable, and customer support is noted for being responsive and effective in providing assistance and resolving issues quickly.
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Because they were cheaper than Loyalty Lion, we tried Smile.io five years ago and held our breath. Would it work? Fabulously! Did everything we wanted and more. Easy usability, 100% performance, excellent service crew. And constant improvements with no raise in price and no "contracts". Just like it's all supposed to be.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Overall it's a good app. I like the ability to choose the way rewards are earned and spent so that it can be catered best for my company. Every time I have needed to contact support for help I have been able to get the help I needed quickly and professionally.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Very helpful customer service - actually able to chat with a real person and sort issue with a few clicks
Thank you for leaving this reveiw - we are so glad to hear our support team were helpful :)
Shelby and Angie were both very helpful when I contacted customer service. We love the app, thank you!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
We ran into an issue after launching with Smile.io, but Shelby from their support team was absolutely fantastic. She was super friendly and incredibly helpful, quickly jumping in to sort things out for us through live chat. It was such a relief to connect with someone knowledgeable in less than 5 minutes! In a world where customer service often slips as companies grow, Smile.io really stands out. ...
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
Our tickets are always resolved quickly and effortlessly! Shelby jumped in right away to help with a customer segmentation issue, making it easy for us to take action.
We really appreciate your review - thanks!
Friendly customer service resolved a minor problem with some of my customers' points. Thank you!
We appreciate you leaving this lovely review - thank you!
Excellent customer service, which is so rare these days!! App is super easy to use for both the shop owner as well as the customer. One thing I'd like to point out is that if your store is receiving more than 200 orders per month (which I hope it is), then it's worth the monthly fees to upgrade to the paid level. Love this app!
Thank you for this lovely review. Our customer service team aims to please and we are so glad you found this too! We'll be here to help with any questions :)
The customer service of the Smile.io team is such a gold standard! They have really went above and beyond to accommodate my account to really fix all my needs. Their follow up has really shown how much they care that their customers are able to use their software effectively and I would highly recommend this app! Shout out to Karen, Jade and Joana for showing how much they care.
Thank you for taking the time to leave us this 5-star review! We're so glad that we could help. ☺️
Smile Team ✨
Very helpful customer service. Very quick to respond to questions and help you get your rewards set up.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨