Reviews (6,112)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

May 19, 2024

The Support officer-Andrea was fast and responded well to my queries. Liked the efficiency! Thanks!

ONE.SHOP | The Official Online Shop of ONE Championship
Singapore
About 4 years using the app
Smile.io replied May 21, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

June 4, 2024

Very helpful with any questions I’ve had throughout the years. And my customers love being able to rack up points for rewards!

Mega-licious Cookie Co.
United States
About 3 years using the app
Smile.io replied June 5, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

June 5, 2024

Perfect app and great support when you have questions!!

Saint Charles
Austria
About 3 years using the app
Smile.io replied June 7, 2024

Thanks for dropping in to leave a review! Glad you were able to get the help you needed 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

May 29, 2024

Smile io is one of the best app within apps that I've used.
There service is clear and fast. I could grow my sales with this app.

LINE FRIENDS SQUARE
South Korea
Over 3 years using the app
Smile.io replied May 30, 2024

Thank you so much for the kind words and for choosing Smile! 😃

Edited May 9, 2024

This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there.

UPDATED 5/9/24: Smile.io reached out to resolve the issue to our satisfaction, thank you!

The Press Club
United States
About 6 years using the app
Smile.io replied April 30, 2024

Thank you for taking the time to update your feedback. We are so pleased we could resolve this with you. The team are always here to help so don't hesitate to reach out ✨

The Smile Team 💝

May 1, 2024

Super happy with this app and so are our customers

MEAT ME AT HOME
United Kingdom
Almost 6 years using the app
Smile.io replied May 6, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Jade & ✨ The Smile Support Team ✨

June 13, 2024

I think it's a great app but the pricing, for a small business, is very steep...especially as we are in Canada where you can add a 35% increase to the number. I think the model should be a monthly fee, based on features used, not based on number of subscribers. We only use it to track points, we do not market to clients pulling any of the other loyalty levers. That being said your sales/retention team were super helpful at making this a palatable solution. Andreadana put together and offer and then, in her absence, Lynn guided me through accepting the offer. So, from a customer support standpoint, I am very satisfied.

Blue Mountain Tea Co
Canada
Over 2 years using the app
May 31, 2024

Cole from support really help me solve my issue

gunamuna
United States
About 3 years using the app
Smile.io replied June 4, 2024

So pleased Cole could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

June 17, 2024

Hannah Scrafton was very helpful at understanding our specific business needs, and helping us plan for the future. we highly recommend smile loyalty for small business.

Picnic Blanket
United Kingdom
Over 2 years using the app
Smile.io replied June 22, 2024

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

June 17, 2024

good customer service from the support team and easy to use interface & integration

LightWater Skin
United States
About 2 years using the app
Smile.io replied June 22, 2024

We are so glad to hear our customer support was helpful. Thank you for your review :)