Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

December 2, 2020

I wish the app would have an easier way for customers to redeem with the POS system. Rather than customers having to bring up their phone with a code, the POS should have a button to push to redeem rewards. It would be good to know let customers know how many reward points they have via POS.

Craze Fashion
United States
4 months using the app
Smile.io replied December 2, 2020

Thanks so much for reaching out, and for this candid feedback! Our team has sent an email your way to assist further in getting the POS system working as it should for your store. 🙂

March 7, 2016

Very easy to setup and developers are quick to answer any questions you may have about the app.

Nerd Life Gaming
United States
5 months using the app
September 5, 2017

Love to have been able to place where I like on my site and selected pages.
Other than that it seems to be doing just great.

Jwwb Enterprises
United States
5 months using the app
July 12, 2016

So far so good! Excited for the perks given to my customers as Im sure they will be!

Kb Bubblegum Bling
United States
5 months using the app
April 3, 2019

It's an excellent app, it's a very nice concept. The only problem is the price, it´s waaaay overpriced.

Royal Adviser
Chile
5 months using the app
Smile.io replied April 8, 2019

Hey there! Thanks for the feedback. We'll be in touch via email to chat more :)

May 11, 2017

The application is great, but lacking the translation for other language, many customers do not know how to use and have difficulties even the store doing a detailed manual.
If it is possible to change the note then I add 5 stars if the translation is added to other languages, I need the Brazilian Portuguese.

O aplicativo é ótimo, porém falta a tradução para outras linguagem, muitos clientes não sabem usar e tem dificuldades mesmo a loja fazendo um manual detalhado.
Se for possível alterar a nota depois coloco 5 estrelas caso seja acrescentado a tradução para outras línguas, preciso da português brasil.

Poison Dress
Brazil
5 months using the app
March 14, 2020

We are still new to the app and checking out the features at the free level for our customer. The user interface is simple and easy to use. I look forward to learning more about how this level of service can help us get started with providing our customers with a rewarding shopping experience.

Zinful Pleasures
United States
5 months using the app
Smile.io replied March 20, 2020

Thanks so much for your review! We've sent over an email. Please let us know if we can help with anything! 🙌

January 2, 2023

It's great to use, and easy integrate with Shopify POS.
However, since we just transferred the POS system from another system to Shopify.
The customers who were transferred became guests on the app, so they can't redeem the points they earned in the old system until they make the first purchase with Shopify POS OR create an online account before making any purchase. *The team is working on this issue.
Overall, it's still a great app to use, and the customer service was professional and patient.

Leivine Wine & Spirits
United States
3 months using the app
Smile.io replied January 4, 2023

Thank you so much for taking the time to share your thoughts with us - it helps us improve continuously and maintain our growth mindset. We're always here to assist and are definitely glad to know you find our app and customer service to be of the quality you described!
- the Smile Team :)

April 20, 2022

Using the app has been a good experience but especially with the support! Jade was very helpful and patient with me.

Nich Boutique Collegeville
United States
3 months using the app
Smile.io replied April 20, 2022

So happy I could assist, thanks so much for taking the time to leave a review. :) -Jade <3

November 9, 2018

Simple to set-up and get going with minimal effort. Program set-up is quite flexible and you can pick and play with different options depending on what you want in your program (Only Referral, Rewards or combination) even in the Free version.

An important improvement would be to able to send people a link to the rewards launcher/program page. Right now (as much as I can tell), the only way to tell people about the program is to tell them to go to the home page and click on the launcher instead of being able to send them a link which would be a lot more useful.

Singal's
Canada
5 months using the app