Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,612)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.

August 5, 2017

This app engaged my customers to stay connected with my store and develop a customer list for further email marketing

Little Tortoise
United Kingdom
11 months using the app
March 28, 2022

I've been using this app for a while now and have been super happy with it. Easy to use and navigate. Easy for my customers to understand and outstanding customer service in a timely manner should you require any help! Highly recommend.

Beautiful Ambitions & Co.
Canada
11 months using the app
Smile.io replied March 28, 2022

Thank you! Your kind & generous feedback is as beautiful as the hand-made creations on your store 😊

March 8, 2016

Very easy to set up. Great app , fully functional for free. Customization available with paid version

Morphpens Com
United States
11 months using the app
May 19, 2016

We have heard great things and now are experiencing them for ourselves!

The Downtown Dachshund
United States
11 months using the app
July 26, 2016

Easy to use and great customer service!

Jc Videogames
Canada
11 months using the app
Edited December 19, 2020

Great customer service. They're super responsive and helpful. It's easy to use and I love that the branding is customizable in the free version. Their free plan does a lot. You don't have to pay for a plan for it to be functional. The paid plans are priced too high for small businesses in my opinion but they are flexible to work with you to find a custom solution to your needs.

Paradise Planner Co.
Canada
11 months using the app
Smile.io replied December 19, 2020

Thanks so much for sharing your feedback :) - I loved learning more about you & your store, and helping you get set up for success.

As discussed, there's always things we can do to support small business. Ping us a message any time so that we can discuss options :)

April 13, 2022

I've been using Smile for years across various shops I've worked on on Shopify and love them! Really easy to use from both an admin and customer standpoint and Customer Service is amazing if you ever have questions!

MakseLife
United States
11 months using the app
Smile.io replied April 14, 2022

Thank you for this amazing review, and for using us for so long! 💖 You're the best 😄

August 16, 2021

The help chat is knowledgeable and helpful- awesome! The free plan is a great help for me to give back to my faithful in-store and online customers. Thanks.

Ava Grace Fashions
United States
11 months using the app
Smile.io replied August 17, 2021

Thank you so much for your lovely review 💖 This made us Smile :)

February 5, 2018

Maggie was super helpful! Smile.io has great customer service. Fast response time.

Soccergrlprobs
United States
11 months using the app
February 8, 2024

Fantastic program and fantastic service from Lynn especially!!

SNELLER SA™
South Africa
10 months using the app
Smile.io replied February 10, 2024

Thank you so much for your review. We agree that Lynn is awesome! 🤩 Please reach out if we can help with anything else 🙏

Cheers
The Smile team 🤗