Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,615)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.

Edited September 20, 2016

Super simple I love it and so do my customers! Thank you!

Euphoric Organics Baskets
United States
10 months using the app
December 19, 2021

Just Started using the app. The support staff (Petrit) was really helpful as his timely intervention helped us in improving the brand image & customer experience. Keep up the great work.

Mahi Hypermarket
Pakistan
10 months using the app
Smile.io replied December 21, 2021

Thank you for your review,😍 I'm so happy Petrit was able to help you. Just between you and me, we think he is really awesome too!🥰 Best of luck with your program! - Smile

Edited July 31, 2017

The implementation of this program was very easy to set up and make live. After testing the program before launching the new site, we had to reach out to customer service with a few questions. Elli was phenomenal to work with! She quickly addressed our concerns and found a solution that resolved the issue. The level of checks and balances that are built into this program to help avoid user misuse of the rewards program was well designed and developed.

Using the rewards program with the referral program provides cohesion to a strong customer incentive program implementation.

Due to Elli's care, attention to detail and followup; our marketing of this program is able to proceed without any delay.

Thank you Elli! Your professionalism was greatly appreciated!
Smile.io, she deserves a raise!

Augmon Com
United States
10 months using the app
January 4, 2024

Smile has excellent customer support - the team there, especially Brandon and Hannah were instrumental in helping us make the switch from BigCommerce over to Shopify - they are super knowledgable and friendly - Highly Recommend

Wild Poppies
New Zealand
10 months using the app
Smile.io replied January 6, 2024

We're so glad to hear Hannah and Brandon were helpful when you contacted us for help! It's our pleasure to assist 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

January 20, 2024

These guys are amazing with their after-sales services. Joana responded to me within 2-3 minutes, even though I was told that I wouldn't get a reply until Monday, which is 2 days from now.

I've been using this app, and my clients love collecting those points. I definitely recommend this app to build your e-commerce the right way and have your clients race to collect and redeem their points.

Perform Athletics
Kuwait
10 months using the app
Smile.io replied January 23, 2024

Thanks so much for your review! So glad I was able to assist you, don't hesitate to reach out in the future! -Joana & The Smile Team :)

April 4, 2022

Jade was quick and upfront with resolving our issue. He's subject-matter-expertise helped us to quickly identify the issue and find a solution together. Thx you!

Lil Helper
Canada
10 months using the app
Smile.io replied April 5, 2022

Thank you so much for this amazing review 💖 We agree - Jade is amazing!

May 6, 2016

Easy set up - app works smoothly with POS system. So far so good!

Natasha Marie Clothing
Australia
10 months using the app
September 17, 2016

I love sweet tooth rewards, have seen good results and higher volume in sales. i have run this on 2 business now in past years.

Jk Adventures
Australia
10 months using the app
September 2, 2021

This was an incredibly easy app to implement and has really helped give customers an additional reason to keep coming back to our store. Great thing, too, is that customers can earn points with in-store purchases through our POS app suite, so whether online or in-store, customers are earning points! Support has been amazing. Took all of ONE minute for a REAL person to reply to a message to help us with a small issue when we moved our webstore to a new theme. Got it fixed lickity split! (Thanks Christian!) If you're looking for a simple, easy to implement and use rewards program, check out Smile.IO. Would recommend! GameKnight

GameKnight Games
Canada
10 months using the app
Smile.io replied September 2, 2021

Thank you so much for this GLORIOUS review ✨
We're so happy to hear about your experience with setup & our support team! We'll be happy to help whenever you need it! :)

November 17, 2016

Easy to use with lots of options! Must have app in your shopify store!

The Grind Shop 2016
United States
10 months using the app