Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,621)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

August 15, 2024

Great app and best support team,
Mack was good from supprt team

USA Two Brothers Farms
United States
7 months using the app
Smile.io replied August 17, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

July 5, 2024

I love that the development team is always working on improving the app. And I just gotta say, the recent support I got from Lynn on an issue that was confusing me was ABSOLUTELY stellar. She went above and beyond, and helped me with a custom code that she didn't have to do.
Lynn is definitely the reason why I am now a Smile.io customer for life. (At least as long as they are smart enough to keep her around!)
Thanks Lynn, and the whole Smile team, for real, human service, and being a company that cares.

ChromaLabel
United States
Over 1 year using the app
Smile.io replied July 23, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

November 13, 2024

very helpful replies

BILUM & BILAS
Australia
12 days using the app
Smile.io replied November 15, 2024

Thanks so much for taking the time to rate us 5 stars! 🤩

- Smile Team ✨

October 9, 2024

Lynn was ultra helpful and very quick to help with my clarifications and provide the support and solution I needed!

WICKD
Singapore
About 2 hours using the app
Smile.io replied October 12, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Lynn 🤩

August 30, 2024

Always have great success with online chat. Today Lisa helped me with a workaround to a problem that I was trying to solve. Thank you Lisa.

Italian Motors USA LLC
United States
2 months using the app
Smile.io replied September 1, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

Edited August 23, 2024

App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!

Bubbadue
South Africa
19 days using the app
Smile.io replied August 20, 2024

Thanks so much for your candid feedback! We genuinely do appreciate it and will absolutely be taking a look into our internal processes to ensure that we are living up to our high standards.

Our Technical Support Manager, Maggie, has reached out to you to see what we can do to help you accomplish your goals. We're happy to help in any way that we can!

Yours in Loyalty,

✨ The Smile Support Team ✨

November 12, 2024

Fijne app. Doet wat je ervan verwacht.
Goede klantenservice.
Reageert snel en met duidelijke taal.

studio .ruig
Netherlands
Over 1 year using the app
Smile.io replied November 13, 2024

Hartelijk dank dat u de tijd heeft genomen om deze recensie achter te laten! We waarderen het enorm 💖

Neem gerust contact met ons op als u vragen heeft.

- Smile Team ✨

July 17, 2024

The app is easy to use and does exactly what we need for our customers. Support is very helpful and friendly.

Amanda Klein
United States
Over 1 year using the app
Smile.io replied July 19, 2024

We are pleased to hear you find the app easy to use! We look forward to watching your program thrive, thanks for the lovely review :)

November 15, 2024

Great support!

sigikid
United States
15 days using the app
Smile.io replied November 16, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

July 11, 2024

Lynn is always helpful and helps me get the information I need promptly.

Book Beau
United States
Almost 7 years using the app
Smile.io replied July 16, 2024

We are so glad Lynn was able to assist you quickly, hope you enjoy the app :)