Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,651)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

May 16, 2019

Love this app. It has all the need you want for your estore. keep it up.I highly recommend this to those starting off.

RYDE TECHWIZ STORE
Malaysia
9 months using the app
Smile.io replied May 21, 2019

Thank you for the five-star review :) It is super appreciated!

July 19, 2023

Hannah was very helpful. She managed to show me all the steps to getting my customer emails correct.

Lambchopssocks
Australia
9 months using the app
Smile.io replied July 21, 2023

We appreciate your kind words! We also think Hannah is super awesome. Let us know if there is anything else we can help you with :)

April 19, 2022

jade was right on point , when helping me today i love this app for my customers!! i recommend this app

StuckUpDoll
United States
9 months using the app
Smile.io replied April 19, 2022

Thank you so much for taking the time to leave us a review! So happy I could help you today -Jade 💝

December 19, 2016

Great so far! Has aided in organic growth and share via social media of our store, as customers share and promote for reward points, etc.

Eliza B Ltd
United Kingdom
9 months using the app
October 20, 2023

I have been using Smile: Loyalty & Rewards App for my Shopify store for a few months now and I have been very satisfied. My customers love earning points, and they love redeeming those points even more! Smile was easy to set up and when I needed help, the customer support team was quick to reply and super helpful. Currently, I am using the free app, but I will probably upgrade soon to take advantage of some additional features, such as integrations and customizable email messages.

Costa Rica Meadery
Costa Rica
9 months using the app
Smile.io replied October 24, 2023

Thanks for leaving a review! We are glad that you find Smile easy to set up :)

Let us know if there is anything we can do for you!

Smile Team ✨

Edited November 11, 2015

Firstly, I've never had such excellent customer service. Always there when we needed some assistance.

Mannix Knight United Kingdom
United Kingdom
9 months using the app
October 19, 2023

I find this loyalty system hard to set up and the help on the chat was not that helpful/it took a long time for the team to come back but David jumped to the rescue and set up a call which we were really impressed with and his support was very helpful

Hattingley Valley Wines
United Kingdom
9 months using the app
Smile.io replied October 20, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖 So happy to hear David could help :)

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

Edited January 30, 2024

I've been super happy with this app. It has all the features you'd expect, and the support is outstanding. They are always quick to respond to my chat inquiries, and have always been 100% helpful in resolving my questions. I highly recommend!

DanceSupplies.com
United States
9 months using the app
Smile.io replied August 22, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

October 18, 2022

Nicole was super helpful answering questions! And she sent me a cute meme when we were done chatting :)

Maggie M Boutique
United States
9 months using the app
Smile.io replied October 18, 2022

It was great chatting with you today! We appreciate you taking the time to leave a review. And, I'm glad you enjoyed the meme! Don't hesitate to reach out if you need anything else in the future 💛 Nicole

January 3, 2024

Super fast and friendly customer service. Solved my issue immediately!

Poppy Bee Surfaces
United States
9 months using the app
Smile.io replied January 4, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Cheers,
- Smile Team ✨