Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,649)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

January 3, 2024

Super fast and friendly customer service. Solved my issue immediately!

Poppy Bee Surfaces
United States
9 months using the app
Smile.io replied January 4, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Cheers,
- Smile Team ✨

April 9, 2021

I really love using this app! It's added a fun shopping experience for my customers as well as an incentive to be an active shopper! I definitely suggest this app!

Bohemian Haze
United States
9 months using the app
Smile.io replied April 10, 2021

Thank you for sharing your kind feedback! 🙌 We're so excited to see your store grow with Smile :)

May 10, 2016

My Customers are going to love this, can't wait to use it

The Vapers Club
United Kingdom
9 months using the app
January 6, 2020

I already loved this app but I just had my first customer experience with Sam R via chat and it was AWESOME. Friendly, informative and enthusiastic. I could not ask for better. I'm thrilled!!

The Vinyl Menagerie
Canada
9 months using the app
Smile.io replied January 7, 2020

Thanks so much for your review! We're so glad to hear that Sam was able to help 💖

October 15, 2016

Very easy to use and quick support response

Syndromestore
United States
9 months using the app
Edited January 28, 2017

I just set up the program and have not used it yet. I was frustrated with the set up, but Elli at customer service sure helped. I was about to just disconnect the app out of frustration and she cheerfully helped me through. You saved a customer Elli!! Awesome.
Update:
My customers love this! They are earning points and spending them. I like that during special events I can offer double points and manually give my customers their double points with a big thank you. This is a MUST HAVE for me! Thrilled with it.
Update 1/28.17 I have been using the free option and here is the problem. The first upgrade is at 500 customers signed up and it is $60.00 per month. That is too expensive for me. Too big of a jump. There needs to be one in the $30 range. And, I find that people sign up and get their 200 points and then become inactive. I want to remove those people until I can afford this app but the sign up dates are inaccurate. Sweet Tooth, I am looking for another app because I'm almost to 500 customers. I hate to go, but what else can I do?

Yourgreatfinds
United States
9 months using the app
December 23, 2020

So far i think it will be really nice to use.. but don’t like how expense the the upgrades are. I am trying to use this for an incentive for my customers to get buying from me.

ComfyCozywomensclothing
United States
9 months using the app
Smile.io replied December 27, 2020

Thank you so much for taking the time to write us a review and sharing your feedback with us! I've taken this feedback to our Product team to review. Thank you so much again!

March 16, 2021

Smile on has a few minor shortfalls (mostly related to its simplicity) which for most non-devlopers can be a good thing. Think being able to customize your pizza, Smile is a Dominoes. Fast reliable, delicious and you get what you pay for and there arent a lot of options. Where as other programs are more like your local brick fired oven pizza, tons of topings, an overly complicated menu and they will likely try to sell you a $150 bottle of wine that cost 25 at your local grocery store. Tasty, but your will pay the price. I still order Dominoes every time. Also, their customer service is on point. Christiain is the man. I'd hire him if I could.

Kickass Athleisure
United States
9 months using the app
Smile.io replied March 16, 2021

Thanks R. We think Dominos is pretty great too 🍕 🙌 . Next time I'm wolfing down a mighty meaty, I'll think of you 😉
- Christian

July 11, 2017

Absolutely love it! Easy to install, customize, maintain and monitor!

Moonlit Creatures
United Kingdom
9 months using the app
November 13, 2021

I use this app for brand loyalty reward program. It is amazing app. It was easy to set up and they have great training video which really helps in setting up. The best part of using Smile is their customer service. They have quick response time and they work with you until issue is resolved. David, Maria and Tess are all been super helpful in resolving issues. David spent two hours helping set up the VIP program correctly. I am so appreciative for their help and all advice that Smile's team has given me. Thank you so much

Saffy Jewels
United States
9 months using the app
Smile.io replied November 13, 2021

Thank you so much for your lovely review - we're so glad to hear that you were able to get the help you needed from our customer service team 🤩