Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,646)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

August 1, 2024

Quick, professional, helpful and excellent service! I can highly recommend Lynn P from Customer service. I will definitely recommend Smile Loyalty and Rewards to other website owners. Thanks

Nourishing Ecology
Australia
Over 6 years using the app
Smile.io replied August 3, 2024

We are so glad Lynn was able to assist you quickly, hope you enjoy the app :)

August 21, 2024

Great customer service! Quick and detailed help from a great team.

Verve Wine NYC
United States
4 months using the app
Smile.io replied August 23, 2024

We smiled reading this review! Thank you so much :)

August 22, 2024

A minha experiencia com a Smile tem sido ótima, tem sem duvida ajudado a fidelizar os meus clientes e o suporte deles é fantástico, respondem prontamente a qualquer dúvida ou problema.

Laral Crafts
Portugal
4 months using the app
Smile.io replied August 23, 2024

Muitíssimo obrigada pela sua avaliação, a qual nos preenche de orgulho! :)

August 20, 2024

Absolutely a game changer for retention, re-engagement, and increasing average order value! Can not speak highly enough about their customer support - any time we've had a question, the team is knowledgeable and quick to respond. They're also highly creative - helping us think differently about the programs we're running, and how to make them even better!

TOG Partner Portal
United States
5 months using the app
Smile.io replied August 23, 2024

Thank you very much for taking the time to leave this review! We are so glad that you're enjoying Smile. 😊

Shelby - Smile Team ✨

August 4, 2024

Got way to expensive

Silki
South Africa
Over 3 years using the app
Smile.io replied August 6, 2024

We genuinely appreciate you taking the time to leave us feedback about our pricing. Someone from our team has reached out to discuss this further with you to see if there's anything we can do to help make Smile work for you!

Yours in Loyalty,

The Smile Support Team

July 31, 2024

Very good customer service :)

Estado Natural
Mexico
Almost 6 years using the app
Smile.io replied August 2, 2024

We smiled reading this review! Thank you so much :)

August 7, 2024

Very smooth experience with Smile throughout. Jade has been especially helpful and really quick to offer advice, coming up with great suggestions.

MuckbootUK
United Kingdom
About 2 years using the app
Smile.io replied August 9, 2024

We are so glad to hear your experience has been smooth - thats what we aim for! We also think Jade is pretty great :)

August 15, 2024

Great app and best support team,
Mack was good from supprt team

USA Two Brothers Farms
United States
7 months using the app
Smile.io replied August 17, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

September 4, 2024

Ik raad deze app wel aan. Ik heb een kleine webshop en het gratis plan past op dit moment precies bij mijn wensen en behoeften. Daarnaast staat de klantenservice je snel te woord zo wel via de mail als via de chat.

discgolfsport
Netherlands
12 days using the app
Smile.io replied September 5, 2024

Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you're enjoying Smile.io 💖

Shelby - Smile Team ✨

August 6, 2024

I had an issue and they were quick to respond to my chat and fix it!

ULAH
United States
About 2 years using the app
Smile.io replied August 8, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖