Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

Edited December 13, 2022

Awesome customer service! App is solid and easy to use! I recommend Smile over other reward program apps!

DOWN APPAREL
United States
5 months using the app
Smile.io replied November 27, 2022

Thank you for taking the time to leave feedback on our pricing. We are always looking for ways to improve and better support small businesses.

For some context on our pricing structure, we price based on features, instead of pricing based on the number of orders your shop receives or the number of customers that you have, like most of our competitors. It is our hope that with this pricing structure we can help small businesses grow, instead of punishing them for growth. This is why we offer different features at different price levels, and recommend adding more features as your business grows. You can run a successful rewards program and increase repeat purchases on any of our plans, even free.

That being said, it sounds like you are specifically interested in the Growth Plan ($199/month). I reached out to you personally to learn more about what you are specifically looking for with this plan. We'd love to find a way to make Smile work for you.

💛 Nicole & the Smile team

April 30, 2024

Lisa provided great service. She was super quick, helpful and friendly!

Hunter Pet Store
United States
June 24, 2017

Perfect for me and my growing business!! Very user friendly

Jolie Vie
United States
5 months using the app
August 17, 2016

I'm just getting started with sweet tooth and it's very user friendly, I'm excited to see how it helps my business. Thanks Sweet Tooth!

Knocked Up Boutique
United States
5 months using the app
July 25, 2016

Très facile à installer. Je viens d'ouvrir ma boutique et n'ai pas encore de clients. Je saurai mieux d'ici quelque temps si j'ai des retombées. Sincères salutations.

H F Boutique
France
5 months using the app
April 29, 2024

Such an easy program to manage, and our customers love it! Customer service is extremely helpful anytime I have a question or need assistance. Communication is clear, prompt, and helpful!

a boutique by Rachel Clark
United States
April 29, 2024

Great service! Lynn helped me a lot! This is a very honest company and this is a plugin that helps sellers a lot.

ELKLOOK
United States
October 25, 2022

Great service from Jade today - quick technical question about running a points promotion was met with a prompt, friendly and efficient answer. Job done. Continue to be very happy with the app. Thanks Smile. :-)

SevenYays
United Kingdom
5 months using the app
Smile.io replied October 25, 2022

Thank you so much for taking the time to leave a review. It was a pleasure assisting you today :) - Jade <3

March 21, 2016

Very simple to set up and use with minimal fuss.

Purenutrition Uae
United Arab Emirates
5 months using the app
July 6, 2016

Nice app to create more sales!!

Filaments 3d Quebec
Canada
5 months using the app