Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,472)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

August 29, 2024

Muy buena atención y disposición para resolver cualquier duda. 100% recomendado!

Tienda Friosur
Chile
9 days using the app
Smile.io replied August 31, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

May 13, 2024

Great customer service. I reached out about the new plan, and she walked me through it and explained how things work.

Dominique Cosmetics
United States
Over 3 years using the app
Smile.io replied May 14, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

June 12, 2024

This app is truly amazing! The customer service is exceptional! Lisa made it so easy to solve any issues I was facing, she is a rockstar!

PRIV Collections
Canada
9 months using the app
Smile.io replied June 13, 2024

So happy that Lisa could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

May 31, 2024

Cole from support really help me solve my issue

gunamuna
United States
About 3 years using the app
Smile.io replied June 4, 2024

So pleased Cole could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

June 22, 2024

Customer service have been great addressing any concerns or problems we've had.

Knit Nottingham
United Kingdom
Over 2 years using the app
Smile.io replied July 28, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

May 27, 2024

Joana and the Smile team was extremely helpful! We had a quick response and easy fix getting us back in action within a day.

Roast House Coffee
United States
5 months using the app
Smile.io replied May 28, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

June 7, 2024

It was great experience so far working with the Smile app and their support team. I have explored many Loyalty platforms and have chosen Smile.io because of it's flexibility and customisation features. Their support team is also great and always up for help. Great going!

versoz.com
India
13 days using the app
Smile.io replied June 10, 2024

We are really happy to hear you're having a great experience with both the app and customer support. We look forward to watching your program thrive! :)

April 24, 2024

Lynn was super helpful and got me what I needed right away. I love the app, and it works great. Customers are also very happy with the reward system. Thanks, Smile.io!

HMA Lab Supply
United States
Over 4 years using the app
Smile.io replied April 25, 2024

Thanks for taking the time to rate us 5 stars! So glad Lynn could help get you up and running. We really appreciate the review 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

June 18, 2024

The plugin app is smart and easy to use, and the customer service team is quick to respond! Highly recommended!

Bestier
United States
5 months using the app
Smile.io replied June 22, 2024

Thanks for leaving a review! So very happy to hear that you're enjoying our features 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

May 20, 2024

We have had nothing but great experiences with the app! The customer service is exceptional. Karen was so incredibly helpful, fast and easy to work with!

Polished Prints
United States
Over 1 year using the app
Smile.io replied May 24, 2024

We are so glad you found Karen to be helpful (we think she's great too!) We are looking forward to watching your program thrive!