Reviews (6,092)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

March 25, 2022

Nicole was prompt and answered all of my questions thoroughly and showed a genuine interest in my business!

Crust Club
United States
5 months using the app
Smile.io replied March 26, 2022

Thank you so much for this amazing review! Nicole is the best! So glad to hear that you got the help that you needed 💖 Don't hesitate to reach out to us whenever!

February 1, 2023

Easy to use, and syncs our online store and POS. It gets the job done. Customer service is always excellent.

Patisserie Fleur
Canada
5 months using the app
Smile.io replied February 2, 2023

We're super glad to know you've had such a well-rounded experience using Smile! Thank you for the kind words 💛

September 23, 2021

The Best Customer Service and they're really helping my Company Grow Basically Overnight. They live up to their Name!

SWAV EYEWEAR
United States
5 months using the app
Smile.io replied September 24, 2021

Thanks for sharing your kind words! We're so happy that you chose us, and are seeing value already! 🥰

June 14, 2022

So far so good. We wanted a loyalty program for in-store POS only (for now) and Jade on the chat was SO helpful (we chatted two days in a row, they were super responsive!) to help me get it configured properly - turns out I was close but needing a little support. Haven't used the app yet in our store but from the test transactions I have run, it seems to be working as advertised!

Stonehouse Olive Oil
United States
5 months using the app
Smile.io replied June 14, 2022

Thank you so much for taking the time to leave a review, it was a pleasure assisting you today :) -Jade <3

October 2, 2020

Just downloaded the app and I'm still getting the swing of it, but the customer service is outstanding. Maggie in particular has been very helpful.

LolaHemp
United States
5 months using the app
Smile.io replied October 5, 2020

Thank you so much for choosing our app and for taking the time to leave us a review ✨

June 10, 2023

GREAT APP! Well done for providing this useful tool for an addition to the stores.
super cool product

THE GIANT TOYS STORE
Australia
5 months using the app
Smile.io replied June 10, 2023

Thank you so much for your kind words we really appreciate it. Please feel free to reach out if we can help you with anything.

Edited November 4, 2016

Exactly what i was looking for. The setup was extremely easy. Thanks from techprogear.com

Tech Central
India
5 months using the app
July 21, 2016

great app, easy to use and I have found this really encourages people not only to sign up but to be a return customer thanks to the great incentives on offer to them through this app

Disarmingdesigns
Australia
5 months using the app
December 17, 2015

An excellent addition to any shopify store.

Health 2 Ltd
United Kingdom
5 months using the app
January 27, 2017

awesome and simple to use and utilize

3 Crows Magick Shoppe
United States
5 months using the app