Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,646)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

June 25, 2024

Smile has been a wonderful, easy tool to use on our stores! Mike has curated a wonderful team and really takes care of long time loyal customers. Ive gotten wonderful, easy help from Lisa, David and other team members as well.

Atsuko
United States
Over 3 years using the app
Smile.io replied June 27, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

July 26, 2024

Great, customizable user experience and great customer support! And they take feature requests so I'm hoping they grow with me :)

Fauna
United States
4 months using the app
Smile.io replied July 27, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

August 16, 2024

This app is pretty user friendly and the customer service is fantastic! We added this app to two of our shopify stores now and we already have customers signing up and eager to earn.

Milkweed Balm
United States
About 23 hours using the app
Smile.io replied August 17, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

August 30, 2024

Super helpful!

Muvuca Agroflorestal
Brazil
5 months using the app
Smile.io replied September 1, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

June 20, 2024

Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.

Happy Lucky's Teahouse
United States
Over 4 years using the app
Smile.io replied June 22, 2024

So pleased Brandon could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

June 19, 2024

We just started using Smile.io for our brand for referrals and rewards. The platform is intuitive and has lots of great options. But even more, their customer support is top notch! We made a mistake when setting up and Lynn replied immediately and followed up until we got it all fixed. Excited to continue using Smile!

Esembly
United States
Over 1 year using the app
Smile.io replied June 22, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

August 13, 2024

Quick and helpful support. I had the pleasure of talking to Hannah!

Happy Gut Life
United States
8 months using the app
Smile.io replied August 14, 2024

Thank you for your lovely review! I'm so glad we were able to assist you, I look forward to watching your program grow :)
-Hannah

July 2, 2024

This app is relevant if you want to use a loyalty program in your Shopify store.

I needed help a few times, and their support was very responsive, I am thinking of Joana who responded to me in less than an hour and took the time to help me!

So I recommend this app !

Josette & Tic
France
Almost 2 years using the app
Smile.io replied August 10, 2024

Thank you so much for taking the time to leave this review! -Joana :)

May 30, 2024

This app has been great! Had a small issue with the widget not showing on our site due to some other app code blocking it and Cole was able to fix the issue quickly!

The Red Wagon
United States
Over 3 years using the app
Smile.io replied June 1, 2024

Thank you for taking the time to leave a review! I'm glad we could help!

July 30, 2024

Found the integration and setup easy to follow and intuitive. Support staff via chat was also very responsive and helpful (thanks Joana for your help!)

The Third Place Books
Australia
About 1 month using the app
Smile.io replied July 31, 2024

Thanks for taking the time to leave us a review! 💛

Joana - Smile Team 💛