Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,623)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

November 12, 2016

Very nice setup and many options for customizing to your store's preference.

Trendsforlifeclothing
United States
8 months using the app
May 22, 2020

Happy to be using Smile for rewards on my store. Support from the team is great, especially working with Maggie!

Vyten Career Coaching
United States
8 months using the app
Smile.io replied June 2, 2020

So glad to hear that Maggie was able to help you out 💖 Thank you so much for your review!

September 28, 2023

Amazing customer service from Jade! Quickly answered and she helped straight away! App is brilliant and has lots of features, highly recommend!

Domino Style
United Kingdom
7 days using the app
Smile.io replied September 29, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

Edited August 16, 2023

So far the integration with my website has been smooth, although I am still in the testing stages and haven't gone live but I like what I have seen already, the only draw back will be the point system and cos of this I don't think I might be able to launch with it, the issue is, it is only the point(s) earned that is variable but the currency isn't variable so for example you can only edit ($1 = 1 point, 2 points, 10 points or 50 points etc) but what I really want to set up is ($10 = 1 point) that doesn't seem possible from what I have seen.

Update: I was able to sort this out via redemption (10 points will redeem $1), thanks a lot Nicole for reaching out.

Tega Milton
Nigeria
7 days using the app
Smile.io replied August 16, 2023

Thanks for taking the time to leave a review. We really appreciate your feedback and are so glad that you had a smooth experience of installing Smile!

For the points per $1, we make it so that customers earn at least one point per dollar because we find it is easier for your customers to see and understand the value of your program when they earn a higher number of points. You can adjust how many points each reward "costs" in order to make those points worth higher or lower dollar values.

I have reached out to you personally via email to learn more about your business and provide 1:1 assistance in optimizing your program according to our best practices from over 100,000 loyalty programs!

September 28, 2016

Effective and easy set-up. Very pleased with this app.

Ella Olive
United States
8 months using the app
June 5, 2016

I am excited to start a loyalty reward program with Sweet Tooth!

Lithoi Minerals
United States
8 months using the app
October 21, 2020

Great UI, simple and straightforward points based system. Been using it for about 9 months, Thanks!

HojichaYa
Malaysia
8 months using the app
Smile.io replied October 21, 2020

Thank you so much for the five-star rating, and for using Smile for 9 months! 😄

August 25, 2016

Just installed Sweet Tooth and so far so good! Love it!

Social Monograms
United States
8 months using the app
September 13, 2021

Helpful and responsive team! I didnt have to wait long to get a response and the customer service team is great.

Plume Hair & Lash Science
Canada
8 months using the app
Smile.io replied September 13, 2021

Thank you so much for taking the time to leave us this review and for sharing your experience 😍

April 21, 2016

Awesome app that does exactly what we were looking for!

Pixel Monster
Canada
8 months using the app