Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,642)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.
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We have been using Smile for a couple of years now and it has been working well for us.
Support has always been responsive and helpful when we have had questions or issues.
I would like to see the option for retailers to be able to create their own ways to earn. Such as giving double points on certain products not all. Or giving extra points for selecting Click + Collect on their order for example.
We have tiers for our customers and would love to see this push across to shopify so we don't have to manually tag our customers which can be time consuming.
Would also love to see the option for better bespoke design with the templates so it is more on brand/inline with our own look.
Overall, it does work very well.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
We'll be sure to send this over as feedback to our product team for you! We'll let you know if this becomes available :)
Smile Team ✨
Angie, Karen, Jade, Joana - This is my dream team!! Whenever I have questions about linking pages, double points, deep links, and getting their opinion on my landing rewards page - these ladies are there to help, happily and quickly. Thanks, Joana, for your help on this last need I had.
Get Smile now, their support is real life humans who respond timely - you cannot get that from alot of the apps out there.
Thank you for the review! We really appreciate it. We think Angie is pretty awesome too 😄
-The Smile.io Team
I had a customer who was having trouble redeeming a coupon using points, and I worked with Hannah, the app's support manager, to resolve the issue.
She was an amazing manager. She listened to my repeated inquiries and quickly came up with alternatives.
Thanks to her, I was able to get it resolved. I would definitely recommend this app to others.
Thank you so much for the kind words and for choosing Smile! 😃
Reached out via chat to ask a simple question about order returns and reward points. Received a straight to the point answer quickly along with reference links to Smile Loyalty & Rewards Shopify page and super cute puppy gifs. Just like the chat interaction, using this app is quick and easy.
Thank you Lisa!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Got way to expensive
We genuinely appreciate you taking the time to leave us feedback about our pricing. Someone from our team has reached out to discuss this further with you to see if there's anything we can do to help make Smile work for you!
Yours in Loyalty,
The Smile Support Team
Ik raad deze app wel aan. Ik heb een kleine webshop en het gratis plan past op dit moment precies bij mijn wensen en behoeften. Daarnaast staat de klantenservice je snel te woord zo wel via de mail als via de chat.
Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you're enjoying Smile.io 💖
Shelby - Smile Team ✨
Hannah Scrafton was very helpful at understanding our specific business needs, and helping us plan for the future. we highly recommend smile loyalty for small business.
Thanks so much for taking the time to leave a review! We really appreciate it 🙏
- Smile Team ✨
So far so good! The Customer Service has been so helpful with questions as I get set up. My customers are excited and earning and leaving reviews already!
Edited 12/5: Customer Service continues to impress! Shelby went above and beyond for a small issue I was having and fixed it for me in just a few minutes!
Thank you so much for taking the time to leave this rating! We really appreciate it 💖
Support réactif et compréhensible qui a su s'adapter aux enjeux de notre boutique en ligne. Je recommande !
Merci beaucoup pour votre belle critique!
Love this app and the customer service is wonderful! Andreandana is very helpful and informative. Highly recommend :)
We do think our customer support is pretty awesome so thank you for review and we are glad you feel the same! :)