Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,758)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement through an easy-to-set-up loyalty program. They appreciate the tiered rewards and point systems that encourage repeat business and potentially increase order values. The customization options allow for brand alignment, and the responsive support team enhances the app's reliability. Continuous updates show a commitment to quality, positively impacting customer retention and engagement.

Edited November 28, 2024

It's very easy to use. the team was very helpful and guide me for everything I needed. I strongly recommend it

Helena
Israel
1 day using the app
December 23, 2024

Customer support is very attentive.

Larry's Game Store
United States
5 days using the app
Smile.io replied January 4, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Edited December 13, 2024

Very patient with all my questions. Great help!

OvitaminPro
United States
About 2 months using the app
Smile.io replied November 15, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

January 14, 2025

Great

simpleprojectus
China
20 days using the app
Smile.io replied January 16, 2025

We appreciate you taking the time to leave this review - thank you.

November 11, 2024

Karen was very helpful, patient and knowledgeable.

"Eye Am Nu" Designs & More
United States
About 2 years using the app
October 9, 2024

After investigating nearly a dozen different loyalty programs, I settled on a couple to test out, based on stellar reviews. Both had similar features, but in terms of pricing and support, Smile was the clear winner.

The team has gone out of its way to be helpful, which is a huge factor when you're running a small business that processes a lot of transactions.

Bossanova Wine & Beer
Canada
26 days using the app
Smile.io replied October 12, 2024

We are so happy to be an app that you enjoy working with! We will always be here for any questions you have :)

August 19, 2024

We've been using Smile for a few years and we really like the features and design. Above all, the customer service from Andrea and Hannah have been amazing. Always helpful and they do their best to solve any issues that we might have. Great job, guys!

Vanillapup
Singapore
About 6 years using the app
Smile.io replied August 21, 2024

We are so glad you're loving the features & the service - we hope to continue to help you for many years to come :)

-Hannah & Andrea

January 14, 2025

Fast replies and a great help

INC-APPAREL
United Kingdom
About 5 hours using the app
Smile.io replied January 15, 2025

Thank you for taking the time to leave this review - we are glad to hear you had a quick resolution to your question!

September 18, 2024

The few times I have had to speak/write with the staff at Smile have been nothing but exceptional. They really are there to help and made sure all my concerns and/or issues were resolved. It is very nice to still see some companies out there will great customer service.

Best,

Mike Brown

Brown's Top Shelf Meats
United States
6 months using the app
Smile.io replied September 22, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

March 31, 2025

Great for adding value from a customer perspective

Eljoys Fashion
Canada
6 minutes using the app
Smile.io replied April 2, 2025

Thanks so much for taking the time to rate us 5 stars! 🤩