Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and excellent customer service. Its features, such as point collection and redemption, are praised for boosting customer loyalty and engagement, leading to increased conversion rates. Merchants also value the customization options and the quick, effective live chat support. However, some find the pricing a bit steep for the features offered, though the support team is known to assist in finding suitable plans.

Edited June 9, 2019

I am happy to say that working with the Smile Rewards staff, Maggie, we were able to work out any differences. I revised my review for the following reasons. First, if you have any issues with wanting to use this app, speak with the staff first before uninstalling it. They are really helpful and quick in responding. Secondly, solid support. Maggie and I traded a handful of emails on the weekend, and, on Sunday. Yes, I am impressed! Thirdly, the functionality of this app is amazing and IMHO will help me meet my business goals. I think the free version is totally awesome, but the paid plans sure do offer more in creativity and professional looking widgets, which my customers deserve. How do you spell awesome? M-A-G-G-I-E!!

********Below was my initial review***********
I was really excited to use this app since it would have met my goals for offering value to my customers and growth. BUT, it's way too pricey and unfortunately I cant use it. I really wanted the VIP tiers but I would have to pay $600/month to use. I'm a small fish in a big pond and I hope someday I can swim with the sharks!!

West Coast Battery Store
United States
2 months using the app
Smile.io replied June 10, 2019

Thank you for the five-star review! We aim to give the best support possible for all of our merchants :)

May 20, 2017

User friendly with all of the features you want & need for your online store

888 Vapes Australia
2 months using the app
November 14, 2016

So far so good! looking forward to see how this grows our business!

Soul Juice Cafe
United States
2 months using the app
July 15, 2016

Love this app. Works great. Definitely worth it to install.

Pink Arrows Boutique
United States
2 months using the app
January 21, 2017

Great app to build a customer loyalty program!

Aw Printing
United States
2 months using the app
Edited April 20, 2020

This app is great. Very easy to use, looks nice on the website, and works will with multiple formats.

Open Door Tea CT
United States
2 months using the app
Smile.io replied April 21, 2020

Thank you for your wonderful review! Glad we're able to help :) Take care and stay safe!

Edited August 2, 2017

Found myself needing a little help today and thanks to Maggie, problem was solve lightning fast. High Five (star).

Thanks again Maggie.

K Manis
United States
2 months using the app
January 2, 2023

Easy to implement and very flexible. Support team is very responsive and helpful. I would highly recommend this app

Sole Provisions
United States
2 months using the app
Smile.io replied January 4, 2023

It makes us extremely glad to know you've had such a seamless experience so far - we're here anytime to support you and we'll do our best to continue delivering that value for you and your customers in the future. Thank you for recommending us!
- the Smile Team :)

March 16, 2023

Great customer service and great articles to help with set up! Lisa was super fab and very friendly and easy to chat with!

Holt x Palm
United States
2 months using the app
Smile.io replied March 16, 2023

Thank you so much for taking the time to leave this kind review! It was a pleasure helping you today — please don't hesitate to reach out if you need anything else 😊💕

Lisa - Smile Team ✨

February 16, 2017

Very user friendly. Gave me exactly what I wanted for my customers. The how to videos made it super easy!!! Thank you!

2 months using the app