Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

June 30, 2016

Easy to set up and works as a great rewards program - 5 minutes and its live!

Cambridgebeardco
United Kingdom
2 months using the app
February 18, 2021

great app love it dont ever remove it i love the interface of the app and all the features involved

SenimakoKreationz
Australia
2 months using the app
Smile.io replied February 18, 2021

Thank you so much for your 5-star review 💖

March 8, 2022

My site hasn't gone live yet but so far I am really impressed with everything. The app it's self has so many features which is awesome. Also, the customer service has been great so far. I had a question and Larry helped me out super fast. So far, my only gripe is that there isn't a rewards page template like Yotpo has. It would be nice if they offered one so I could have a rewards explanation page in addition to the lovely popup that they already have. I know I can create one but as a new user this is easier said than done. Overall though, this app has been great and the customer service has been killer!

Ashberry Woods
United States
2 months using the app
Smile.io replied March 10, 2022

Thank you so much for your review and your feedback! This is truly valuable to us 🙏

May 2, 2022

Great customer service with Joshua today! Clear, focused on my issue and even took the time to create 3 personalized videos for me to understand exactly what he was suggesting me doing on the app. Visuals always help! Thanks Joshua!

Valou
United States
2 months using the app
Smile.io replied May 2, 2022

Thank you so much for taking the time to leave us a review! It was a pleasure chatting with you today, glad I was able to help! -Joshua 🧙‍♂️

August 26, 2016

Very great app!! I also using on POS as well, It's really useful and easy to control the setting and handle customer's points. like it.

Matteocostumes
Hong Kong SAR
2 months using the app
September 20, 2016

This is an effective app, which enables customers to receive points for their loyalty. This app is easy to understand, super quick to install and get everything up and running. The 90-day free trial is a good idea as it will help me to access its effectiveness before I invest in purchasing the basic plan. One suggestion is to improve the USA /UK currency info but so far everything else seems okay.

Beyou Wigs
United Kingdom
2 months using the app
Edited July 31, 2022

5 more stars added ***** listen! Nicole, Nicole, Nicole pleasant and informative and very professional at giving opinions and options she even go above and beyond to ensure i understand what's needing to be done, Smile let me tell you you have a great agent and also i love your reward program, I tried a few but they aren't so fluent and smooth like u guys. HIGHLY RECOMMEND!!!!

Valdez Vogue Klozzet
United States
2 months using the app
Smile.io replied July 31, 2022

Thank so much for taking the time to leave a review, and for the kind words! We really appreciate it and are so glad that you are finding Smile smooth to use. It was great chatting with you today! 😄 - Nicole

September 3, 2016

very good app,, happy that i can reward my customers.

Stckrz Com
Netherlands
2 months using the app
Edited September 10, 2016

Just signed up and it was really easy! My customers love it!
View it in action @ www.rotationshift.com

Garman Southern Llc
United States
2 months using the app
May 8, 2016

Just downloaded, looking good so far :)

Coffee Bodie
United States
2 months using the app