Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,642)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.
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Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
Yours in Loyalty,
✨ The Smile Support Team ✨
Amazing app
Thank you for the 5 star review!
Smile Team ✨
Onboarding was a bit of a challenge at first but due to the excellent assistance from Angie, Shelby and the rest of the team we are up and running. Looking forward to the results!
Thank you for leaving a review! It was a pleasure helping you get set up!
Angie - Smile Team✨
I appreciate you helping me, thank you!
Thank you for your review! We are so glad Lynn was able to help you :)
It seems ok, but you have to pay to edit ANYTHING pretty much. Its so disappointing trying to find a good loyalty program to use as a small woman owned business just starting out. I feel like there should be a company who caters to small start ups... we cant afford to pay $$$ to offer the BASICS to our customers... I want to love this app... but I cant just yet. The Free version is VERY VERY basic and you cant customize anything but the background color... :( dont yall remember what it was like to be a small a start up? Couldnt yall offer a slightly better cheaper version for someone like us?
We genuinely appreciate you taking the time to leave us feedback about our pricing. Someone from our team has reached out to discuss this further with you to see if there's anything we can do to help make Smile work for you!
Yours in Loyalty,
The Smile Support Team
Early adopter. Left for a few years and now happy to be back to what we think is the best loyalty app on the market. Merci @Andreandana for your support. Cheers!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Had an issue from a customer not receiving the full amount of points, contacted Smile through chatbox and Lisa was able to resolve promptly by providing step by step instructions for me to follow which was really appreciated, as I'm not great with technology. Thank you so much
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!
Thank you for leaving us a review!
Really helpful customer serivce!
Thank you for the kind words! 💛
Lynne quickly answered my query and explained things so easily. Loved the visual aids! Now I can create coupons confidently.
Thank you so much for taking the time to leave this review! We really appreciate it 💖