Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (7,003)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through its loyalty program. It's noted for its user-friendly interface, customization options, and seamless Shopify integration. Features like rewards and VIP systems are straightforward and effective. Customer support is responsive and professional, contributing to a positive user experience and increased sales.

April 30, 2025

Helpful team!

Kiokii and...
Canada
10 months using the app
Smile.io replied May 2, 2025

Thanks so much for taking the time to rate us 5 stars! 🤩

December 5, 2024

Great customer service, my question was answered within an hour and issue was solved efficiently. My advisor was Lisa.

Meder Beauty Europe
Latvia
10 months using the app
Smile.io replied December 6, 2024

We are so glad Lisa was able to assist you quickly, hope you enjoy the app :)

May 23, 2024

The team at Smile is what made this app worth it, 100%. As a Web Designer, we all run into some bumps in the road. The communication was very easy and reassuring because you were talking to an actual person on the other side. It took a team to figure out the issue (Angie, Ezra, and Cole - you guys rock!) It was resolved and I was able to deliver the great news to my client - letting her know her ...

My Sister's Closet
United States
About 1 year using the app
Smile.io replied May 25, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

Edited December 5, 2024

So far so good! The Customer Service has been so helpful with questions as I get set up. My customers are excited and earning and leaving reviews already!

Edited 12/5: Customer Service continues to impress! Shelby went above and beyond for a small issue I was having and fixed it for me in just a few minutes!

Ruby Joy Boutique
United States
6 months using the app
Smile.io replied June 27, 2024

Thank you so much for taking the time to leave this rating! We really appreciate it 💖

February 8, 2025

I just installed the app yesterday and have had a great experience with the support team so far. I'm really looking forward to utilizing my new rewards & referral programs.

Timeless Designs by Liz
United States
About 18 hours using the app
Smile.io replied February 10, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

September 10, 2024

Great app with very deep features. Easy to set up with simple rewards, but has the sophistication to customize and offer complex rewards for different scenarios. Support is great and super responsive. Highly recommend!

BIGHORN Mountain Food
United States
4 months using the app
Smile.io replied September 12, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

Edited December 17, 2024

Easy to set up and use.

Customer service is amazing!

Goldmania New York
United States
Over 1 year using the app
Smile.io replied December 1, 2024

Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)

August 20, 2024

Absolutely a game changer for retention, re-engagement, and increasing average order value! Can not speak highly enough about their customer support - any time we've had a question, the team is knowledgeable and quick to respond. They're also highly creative - helping us think differently about the programs we're running, and how to make them even better!

TOG Partner Portal
United States
5 months using the app
Smile.io replied August 23, 2024

Thank you very much for taking the time to leave this review! We are so glad that you're enjoying Smile. 😊

Shelby - Smile Team ✨

March 3, 2025

Helpful customer service.

Kobi Co.
United States
About 2 years using the app
March 11, 2025

Excited to start this, Jade was really helpful in helping us. Look forward to seeing how it goes

Alyve
United Kingdom
About 2 hours using the app
Smile.io replied March 13, 2025

Thank you for leaving this review! We are thrilled you had great service from Jade.