Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

May 24, 2016

Brillant App. Highly recommended.

The First Aid Box
South Africa
About 2 months using the app
October 4, 2016

Seems cool so far, let's see if it converts.

Heaven Accessories
Canada
About 2 months using the app
August 22, 2021

i just recently added this app. i think this would be a great help with getting my customers to refer and purchase more from my store. thanks!

XENTRO
Philippines
About 2 months using the app
Smile.io replied August 25, 2021

Thank you so much for your 5-star review💖

Setting up a rewards program is a great tool to drive more traffic to your store!

We can't wait to see you grow! 💖

February 7, 2018

Loving this app so far. I am obsessed with your live to chat option! I was stumped figuring something out and your specialist, Maggie, was an absolute DOLL. She was super personable and prompt with answering my questions. Companies like this with the best customer service makes business life soooo much easier.

Kcoutureboutique
United States
About 2 months using the app
July 26, 2017

It's easy to set up. More feedback based on how it is adopted and how reliable it is. Great product at the outset though.

Mom Me Australia
Australia
About 2 months using the app
November 9, 2016

Would definitely use again! Has helped me gain a lot of new customers for my site!

The Untitled Co
United States
About 2 months using the app
July 25, 2016

Easy to install.
Easy to understand.
Easy to use.
So far, everything is going smoothly.

Local Distraction
United States
About 2 months using the app
April 24, 2023

We recently moved from Square to Shopify. Smile was the best option for us to move our loyalty to. Easy to use and customer support has been great!

en·sem·ble
United States
About 1 month using the app
Smile.io replied April 25, 2023

Thanks so much for taking the time to leave this kind review 😊

Smile Team ✨

April 2, 2022

The customer service from Smile is awesome! Each time I reach out they're always kind and respond quickly. Even on the free plan my rewards and referral programs look and function amazingly.

Deep Seeded Roots
United States
About 2 months using the app
Smile.io replied April 5, 2022

We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time 💕

February 26, 2017

good app easy to use can get pricey but free option is available

Pinocchios Gold
United States
About 2 months using the app