Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,612)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.

November 11, 2024

We’ve had an excellent experience with this app and the support team behind it. The features have been incredibly useful for our store, and the customization options are fantastic. When we needed assistance, the support team was prompt, responsive, and handled our request quickly and professionally.

The level of customer service has been outstanding, and it’s clear that the team truly cares about ...

ourCommonplace
Norway
About 3 years using the app
Smile.io replied November 12, 2024

Thank you for your review and your insightful feedback about our features! We hope you enjoy using our app :)))

Edited January 15, 2025

Shelby was very patient and very helpful, directed me to exactly what I needed. Thanks Shelby!

Updated to add: Lynn was attentive to my needs and got everything sorted out quickly!

Preggy Plus
Trinidad & Tobago
Over 2 years using the app
Smile.io replied December 13, 2024

We smiled reading this review! Thank you so much :)

January 31, 2025

Awesome and friendly service. Been a happy customer for over 3 years....

Energize Health
South Africa
Over 4 years using the app
Smile.io replied February 1, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

January 23, 2025

Good experience with customer support, quick service from Lynn

Leina & Fleur
Australia
Over 7 years using the app
Smile.io replied January 25, 2025

Thanks for taking the time to rate us 5 stars!

Smile Team✨

November 29, 2024

We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way.

RAVE Coffee
United Kingdom
Over 4 years using the app
Smile.io replied November 30, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Ezra 🤩

January 10, 2025

Been using this app for over a year and not only is it super easy to use and accurate, the customer service is TOP NOTCH! Smile.io is the only reward system I will recommend. Great job Smile.io Team!

Better Bushcraft
United States
11 months using the app
Smile.io replied January 12, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 11, 2024

Smile makes creating a rewards program easy!
They also helped me to figure out how to implement one for my in-person pop-ups. I wish they had a more "entry-level" plan with more features but overall I am super happy!

Skincare for Weirdos
Canada
7 months using the app
Smile.io replied December 13, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

December 3, 2024

Ezra was fantastic! Super helpful, clear, and patient in guiding us through resolving an issue with our site. His instructions were spot on and easy to follow—he even highlighted exactly where the problem was and how to fix it step-by-step.

Thanks to him, we had everything up and running in no time, and the Smile app is working perfectly now. Really appreciate the quick support and ...

Pacific First Aid
Canada
6 months using the app
Smile.io replied December 4, 2024

Thanks for leaving a review! We agree that Ezra (!!!) is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 5, 2024

Amazing customer service! The team is quick to respond and super helpful. Shelby did a great job of helping us with our issue. Highly recommend!

The Oil Bar
United States
Over 5 years using the app
Smile.io replied December 7, 2024

So glad Shelby was able to assist you and thank you for your lovely review! :)))

December 19, 2024

The app is generally very easy to use with a decent UX, although Smile's customer service is incredible. Lynn has been very helpful and super responsive, assisting us with any errors that we've come across or questions we've had.

Daybird
United States
About 2 years using the app
Smile.io replied December 22, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖