Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (3,932)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases, noting an increase in average order value through its loyalty program. It's easy to use, integrates seamlessly with Shopify, and supports customization across online and in-store channels. The customer support team is praised for its responsiveness and effectiveness in assisting with setup, customization, and troubleshooting.

July 9, 2025

Andrea is so Amazing , very knowledgeable . she is really making me LOVE Smile io , i appreciate all the support , i cant wait to see what this app is going to do for my store . thank you for making it so easy to use

Romance Boutique Secrets
United States
Over 1 year using the app
Smile.io replied July 13, 2025

Thank you so much for the kind review! Happy to help!

Smile Team✨

June 17, 2025

Cole was so helpful as we had to reset our system due to an update with our loyalty program. He walked me through every step of the way and assisted, which we appreciate as busy small business owners.

Pink Soleil
United States
Over 2 years using the app
Smile.io replied June 18, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Cole 🤩

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

April 15, 2025

Smile is very easy to use and setup. Integrates well with Shopify and Klaviyo. Their team is incredibly helpful and responsive throughout the whole process. Really appreciate Cole who helped get my issue resolved quickly and was great to work with!

LTYG Shoppe USA
United States
2 months using the app
Smile.io replied April 17, 2025

Thanks so much for taking the time to rate us 5 stars! 🤩

April 8, 2025

Simple integration and great ways for customer to earn and redeem rewards. Dev team is very helpful with any issues. Angie really helped find my code errors with her eagle eyes.

Showroom
United States
Over 1 year using the app
Smile.io replied April 10, 2025

Thank you for leaving this review. We think Angie is awesome too and we are happy to hear she was able to resolve things for you!

April 11, 2025

Smile has been a great loyalty program for our customers for the last 3 years! We have enjoyed the customizable features and fantastic support.

Roeda
United States
Almost 5 years using the app
Smile.io replied April 13, 2025

Thanks for leaving us a 5-star review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

May 2, 2025

Erin was amazing.

She emailed me just a few minutes after I had sent my query. She provided detailed instructions on how to create another way to redeem points.

I´ll definitely reach out to her if I need to change the settings of our rewards program in the future.

Shankara Skincare
United States
About 3 years using the app
Smile.io replied May 5, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

July 18, 2025

Lynn and Ezra were super helpful and quick to respond. They really helped us through the whole process of resolving our customer’s points issue. Thanks so much!

good totes
Singapore
About 4 years using the app
Smile.io replied July 20, 2025

Thank you so much for the review! We're so glad to hear that you had a great experience with Lynn and Ezra 🤩

Don't hesitate to reach out if you ever need anything!

- Smile Team ✨

April 9, 2025

Smile.io staff are kind and helpful. Answered all of my questions promptly and accurately. The knowledgeable, helpful staff made migrating from our previous loyalty program a breeze. Special thanks to Lisa and Angie for your patience and help!

Farm House Tack
United States
Almost 2 years using the app
Smile.io replied April 11, 2025

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

June 25, 2025

The support we have received from Smile has been outstanding! Any little issue we have come across or question we have has been dealt with in a kind and efficient manner. Shoutout to Shelby & Erin for the awesome help we received recently!

Simone & Ivy
Canada
Over 2 years using the app
Smile.io replied June 26, 2025

Thank you for taking the time to leave us this review! We're so glad to hear that you had a great experience with Shelby & Erin 🤩

Looking forward to continuing to support your success 💖

- Smile Team 🌟

March 20, 2025

We have been using Smile:Loyalty Rewards Program for couple of years in our store. The app is very easy to use and our customers like it very much. Customer service is also top notch as we had an issue with the program and Ezra and Lynn took care of the issue. Ezra especially kept following the issue until it is resolved.

Black Hawk Japan
Japan
Over 8 years using the app
Smile.io replied March 22, 2025

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏