Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,662)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.
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Yesterday, I got an error message while trying to access the Smile app via Shopify, so I asked for help in Smile's website's chat window. Lisa answered and let me know that Smile was experiencing some database issues, but that the team was working on sorting things out. It was reassuring to get such a quick and transparent response, and also to be able to sign up for updates to the situation via e-mail. This morning, everything was fixed. I'm very pleased with Smile's customer service with regards to this issue, and glad to leave a positive review.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
The app is relatively easy to navigate and the chat support was very helpful.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
We did reach out to your last conversation thread to see if there was anything else we could help with.
Yours in Loyalty,
✨ The Smile Support Team ✨
Onboarding was a bit of a challenge at first but due to the excellent assistance from Angie, Shelby and the rest of the team we are up and running. Looking forward to the results!
Thank you for leaving a review! It was a pleasure helping you get set up!
Angie - Smile Team✨
Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
Yours in Loyalty,
✨ The Smile Support Team ✨
We've used Smile Loyalty & Rewards on our website for well over 2+ years now, and we've never regretted a single month.
Just recently, I had help from one of the support colleagues "Joana" and they were so fabulous! They not only helped with our issue, they went above and beyond, and left us very pleased with Smile's services.
So long as Smile keeps offering this outstanding service, they have a dedicated customer in us!
Thank you!
Thanks for leaving a review! We agree that Joana is indeed fabulous 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Muy buena atención y disposición para resolver cualquier duda. 100% recomendado!
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏
Yours in Loyalty,
✨ The Smile Support team ✨
Early adopter. Left for a few years and now happy to be back to what we think is the best loyalty app on the market. Merci @Andreandana for your support. Cheers!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Ik raad deze app wel aan. Ik heb een kleine webshop en het gratis plan past op dit moment precies bij mijn wensen en behoeften. Daarnaast staat de klantenservice je snel te woord zo wel via de mail als via de chat.
Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you're enjoying Smile.io 💖
Shelby - Smile Team ✨
Got way to expensive
We genuinely appreciate you taking the time to leave us feedback about our pricing. Someone from our team has reached out to discuss this further with you to see if there's anything we can do to help make Smile work for you!
Yours in Loyalty,
The Smile Support Team
Support réactif et compréhensible qui a su s'adapter aux enjeux de notre boutique en ligne. Je recommande !
Merci beaucoup pour votre belle critique!