Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,471)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

August 22, 2024

A minha experiencia com a Smile tem sido ótima, tem sem duvida ajudado a fidelizar os meus clientes e o suporte deles é fantástico, respondem prontamente a qualquer dúvida ou problema.

Laral Crafts
Portugal
4 months using the app
Smile.io replied August 23, 2024

Muitíssimo obrigada pela sua avaliação, a qual nos preenche de orgulho! :)

June 11, 2024

très simple d'installation et le service client est impeccable ! Joana a été très patiente avec moi et a répondu à toutes mes questions.

La Môme Bijou
France
2 months using the app
Smile.io replied June 13, 2024

Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

October 11, 2024

La atención al cliente es genial ,me atendió Joana una gran profesional

J&M
Spain
About 19 hours using the app
Smile.io replied October 12, 2024

Muchas gracias, Juan!

July 5, 2024

Customer service is prompt answering all of my questions.

Geechee Mama Candles
United States
1 day using the app
Smile.io replied July 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

November 29, 2023

over and over again smile exceeds my expectations of their customer service! I've requested some truly ridiculous things and every time they come through and help me out big time!
really doing the loyalty thing right.
Thanks lisa!

Sow True Seed
United States
Almost 4 years using the app
Smile.io replied December 2, 2023

Wow, thank you so much for these kind words! They really inspire us to keep pushing to provide an awesome product for you 💖

We are always delighted to help.

Thank you
Smile Team ✨
The Smile team.

December 21, 2023

We've been using Smile since 2017 and just wanted to drop a review to say they're great. Having a rewards program that's easy to use and manage is amazing. Lots of good features and helpful customer support.

Frostbeard Studio
United States
About 8 years using the app
Smile.io replied January 4, 2024

Thanks so much for taking the time to write this review!! We appreciate it so, so much & look forward to seeing your business continue to grow 🤩🚀🌈 It's wonderful to hear that you find Smile easy to use and our Support Team to be helpful 😊

Don't hesitate to reach out if there is anything we can help you with! 💖

- Smile Team ✨

Edited December 14, 2023

Smile is an easy to use rewards app, and they integrate with the subscription system we use. Integrates easily, which is especially useful when just starting out. Customer service (David specifically!) is really helpful and answers quickly. Would recommend, especially for small businesses.

Caffeine & Legends
United States
Almost 4 years using the app
Smile.io replied December 13, 2023

Hello, Thank you so much for your feedback. I am delighted you like our app and customer service. I have reached out directly to discuss your pricing concerns and hope we can come to a solution you will be delighted with.

Best regards

David

May 11, 2024

Joana helped and answered my questions quickly and clearly! Love this app so far!

Me Time Groningen
Netherlands
Over 1 year using the app
Smile.io replied May 12, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

June 18, 2024

Amazing app

Apipet
Croatia
7 months using the app
Smile.io replied June 22, 2024

Thank you for your lovely review!

March 27, 2024

Lisa is the best! She helped me so quickly and was super friendly along the way. I love working with Smile. Bonus: my customers are loving this loyalty program. It all runs very smoothly and Smile's customer support is always there when you need them.

Squasht Boutique
United States
Over 1 year using the app
Smile.io replied March 28, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you and it's so awesome to hear that your customers are loving Smile 🤩

Lisa - Smile Team✨