Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

March 20, 2024

Awesome customer service, quick response time, but most importantly - pointed me to the right solution.

Morning
Singapore
Over 5 years using the app
Smile.io replied March 21, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

May 1, 2024

Super happy with this app and so are our customers

MEAT ME AT HOME
United Kingdom
Almost 6 years using the app
Smile.io replied May 6, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Jade & ✨ The Smile Support Team ✨

May 23, 2024

Lisa provides incredible customer service and held our hands while onboarding - other companies could learn from her kind customer service skills!! Highly recommend!

BedVoyage
United States
17 days using the app
Smile.io replied May 25, 2024

So pleased Lisa could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

April 2, 2024

We are in the process of setting up our loyalty program and have been in contact with customer support several times with questions. They have been very responsive and Brandon in particular was very helpful today in researching an issue I had with their loyalty landing page template. Overall the app has been pretty user-friendly as far as getting the back end all set up. Looking forward to launching our program soon!

Beesponsible
United States
About 2 months using the app
Smile.io replied April 4, 2024

Thanks so much for taking the time to leave us a review! So glad to hear that the set up is going well and that our team has been there to help when questions come up. We're here to help in any way we can 🤓

Best of luck with the upcoming launch! 🚀

Yours in Loyalty,

✨ The Smile Support Team ✨

June 4, 2024

Great support ! Thank you !

Château de Berne
France
Almost 2 years using the app
Smile.io replied June 5, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

March 9, 2024

Working with Lynn was an absolute pleasure. Top notch customer service. Super attentive and easy to communicate with.
The app is great but the customer service takes it to another level.

Sparq
United States
About 5 years using the app
Smile.io replied March 11, 2024

We are so glad you think the app is great and Lynn was able to assist you here! We think she's pretty awesome too :)

Edited July 22, 2024

Hannah was very helpful as usual.

TENGA STORE USA
United States
Over 3 years using the app
Smile.io replied June 8, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

November 21, 2024

Thank you so much for all your help!

Nolaskinsentials
United States
About 7 years using the app
Smile.io replied November 23, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Edited April 17, 2024

Easy to use and works as intended.
Support team is helpful and will try to solve the problems you have with the app until it is no longer a problem. They'll also help you understand anything you have questions about the app. Highly recommended!

Sutra Silk
Malaysia
8 months using the app
Smile.io replied April 13, 2024

Thank you so much for the 5-star rating 💖

July 2, 2024

Love this program and Lisa @ support is very responsive, kind and helpful!

Neon Spur
United States
1 day using the app
Smile.io replied July 3, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Lisa - Smile Team✨