Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,644)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

May 13, 2024

Great customer service. I reached out about the new plan, and she walked me through it and explained how things work.

Dominique Cosmetics
United States
Over 3 years using the app
Smile.io replied May 14, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

January 9, 2024

I’ve just downloaded the app, using the free version and so far so good. Really easy to set up & looks beneficial for customer loyalty.

I have to say Lisa from customer service was extremely helpful when I used the live chat. I don’t often leave reviews, however i was so impressed I thought it was important to do so, she is a credit to the company.

Buddies Gin®
United Kingdom
Over 3 years using the app
Smile.io replied January 11, 2024

We are delighted you like app and that the service you received from Lisa was so impressive.

We really appreciate you taking the time to leave us a review.

Please reach out if we can help with anything else.

Cheers

The Smile Team

April 26, 2024

Smile has been a great asset to our business. I reached out to them late the other night, and Lynn was able to respond quickly and resolve my issue fast. Great job, thank you!

Love Olive Co
United States
Almost 4 years using the app
Smile.io replied May 10, 2024

Thanks so much for leaving a review! So glad to hear that Lynn was quick and you found her to be amazing. We love to hear that 🥰

Yours in Loyalty,

✨ The Smile Support Team ✨

August 20, 2024

Easy to set up, looks great, and when I needed help, Lisa was on top of it and got my questions answered within 5 minutes!

Beadlock Coffee
United States
About 1 hour using the app
Smile.io replied August 21, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

April 2, 2024

Great support received from the team whenever customer loyalty points issue arise. Recently a merged shopify customer account got messed up and Ezra made sure that the account was put back in balance and made operable again

The Coffee Company
Australia
Over 4 years using the app
Smile.io replied April 4, 2024

Thanks for dropping in to leave a review! Ezra is a gem. Glad you were able to get help from him and that your issues were resolved in a timely manner 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

August 22, 2024

thank you

zimocare
Germany
About 2 months using the app
Smile.io replied August 23, 2024

Thanks so much for taking the time to leave a review!

- Smile Team ✨

December 24, 2024

非常感谢smile相关人员提供的帮助

Product and inventory management
United States
7 days using the app
Smile.io replied January 4, 2025

Thanks for taking the time to rate us 5 stars!

Smile Team✨

July 30, 2024

Easy to setup and customer service was helpful

Apex Sim Racing
United States
30 days using the app
Smile.io replied July 31, 2024

Thank you so much for taking the time to leave this review 💖 I'm so glad you're finding Smile easy to set up — can't wait to watch your loyalty program grow 🤩

Lisa - Smile Team✨

June 4, 2024

Very helpful with any questions I’ve had throughout the years. And my customers love being able to rack up points for rewards!

Mega-licious Cookie Co.
United States
About 3 years using the app
Smile.io replied June 5, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

July 29, 2024

So far very happy with the app and service have been great!

LÖV Flowers
United Kingdom
14 days using the app
Smile.io replied July 31, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨