Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features, including a popular rewards program. It integrates well with Shopify and other apps, enhancing customer experience. Despite its reliable performance and proactive support, some merchants are concerned about the cost difference between free and paid plans and desire more customization for branding and email messaging. However, it's valued for boosting customer engagement, conversions, and referrals, and supports both online and in-store customers.

March 30, 2017

Sweet Tooth Works Great !!! So glad i found it!

Simply Scentful 2
United States
2 days using the app
April 7, 2017

so easy to use! thanks for being so generous with the free users! :)

2 days using the app
May 28, 2016

Love this app! So easy to use, beats all the others!

2 days using the app
April 29, 2016

A great program for a startup business

United States
2 days using the app
January 21, 2017

I am using it now and let you more later

Choose Some Suovenirs
United States
2 days using the app
December 25, 2020

Awesome customer service! They go the extra length to explain to my inquiries. The backend interface is built by professionals. Very easy to setup, like 10mins then you are set to go. Unless you want more features. The user interface, hmm simple, but can be confusing for first time user though, hope there's a tutorial button at the side to explain the feature. And i prefer a page instead of side bubble.

WPL RC Official Store
2 days using the app
Smile.io replied December 26, 2020

Thanks so much for taking the time to share your feedback! It's warmly appreciated. Happy Holidays from Smile :)

March 22, 2022

like the product, both convenient and fairly ok to set up
support is also very very good if needed and very reactive

2 days using the app
Smile.io replied March 22, 2022

Thank you so much for taking the time to leave us this review! So glad to hear that the setup was easy and that you had a good experience with our support team 💖

April 15, 2019

We are only 2 days into using Smile but so far what I can say is: WOW.

I really like this program. Very professional and even on the free program there are nice options. While I did figure out how to enter the points levels, I have to say this wasn't crystal clear even after reading the instructions a few times. For instance for variable and fixed discounts. And despite clearing my cache, restarting my browser, etc, I am still having trouble getting the referral message on Twitter to 'take' or to 'delete'. It might - after several hours!

But these are very small issues. Over all the program is unexpectedly quite amazing!

I agree with what many have said about pricing. If the pricing could be graduated a bit to help new businesses as they grow, then I would be glad to pay. $600 a year off the bat with a comparatively small customer base, is a chunky budget item - though the quality is worth every penny.

On balance, I highly recommend any shop owner to try this program. It is relatively easy to set up, a great way to reward long-time, loyal customers, it creates great 'brand' feeling and it is a very professional tool to help any e-store grow their customer base.

Thanks, Smile!


Elves' Best Christmas Crackers
2 days using the app
Smile.io replied April 16, 2019

Thank you very much for the amazing feedback and five-star review! This kind of candid feedback is so appreciated. :)

Edited September 28, 2015

Very easy to set up, looks great and really simple to use :). Loving it so far!
It is a shame that the social referral options are paid only (considering there is such a large jump from the free service to the next, I sadly cannot afford that) - but, the free service is fantastic :) so this is only a small issue.

United Kingdom
2 days using the app
May 14, 2016

It sounds like an excellent idea, I haven't gotten to use it I just installed it and changed the text and then i clicked a litlle circle and it brought popped this survey up, lol i love this.

United States
2 days using the app