Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

April 10, 2024

Amazing customer service from Joana. She and her team help me a lot for the problem that I had..

Thank you all for kind and hard work.

Kallos
Croatia
About 5 years using the app
Smile.io replied April 12, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

-Joana

May 7, 2024

excellent customer service. we are very happy with this program

Magnolia Boutique
United States
9 months using the app
Smile.io replied May 10, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

April 24, 2024

Andreandana and Joana were really kind and helpfull when i had troubles with the app, the app is friendly and useful for customers cashbacks and loyalty, would recommend to try it out.

Beauty Box Mérida
Mexico
About 2 years using the app
Smile.io replied April 26, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 We are happy Andreandana and Joana could help :)

Lynn - - Smile Team ✨

May 13, 2024

I've been using Smile.io for our Shopify store's loyalty program and it has significantly enhanced our customer engagement. The setup was seamless, and it integrates perfectly with our store. What really stands out is the customer service—responsive, friendly, and incredibly helpful, solving any issues promptly. Highly recommend Smile.io if you're looking to boost customer loyalty and satisfaction.

Gummy Goodies
United States
5 months using the app
Smile.io replied May 15, 2024

Thank you for your lovely review. We are so glad to hear we are having a positive impact on your customer engagement and that you enjoyed speaking with our customer service team - we loved chatting we you too and are always happy to help :)

November 11, 2014

Great apps and easy to use. Mike is friendly and response to help/queries promptly! Great work!

Men's Bazaar Singapore
Singapore
10 months using the app
April 8, 2024

Amazing experience!

Lisa was very patient and helpful. Our team appreciates her and her assistance.

Buttercloth
United States
Over 4 years using the app
Smile.io replied April 10, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

Edited June 10, 2024

Andrea and the whole Smile team have all been amazing!

greenergrassdesign
United States
22 days using the app
Smile.io replied May 31, 2024

So pleased Lynn could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

Edited May 21, 2024

Quick to respond to issues and Ezra was able to resolve it in such a short time.

Oobi
Australia
Almost 4 years using the app
Smile.io replied April 12, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩

- Smile Team ✨

Edited November 11, 2015

Firstly, I've never had such excellent customer service. Always there when we needed some assistance.

Mannix Knight United Kingdom
United Kingdom
9 months using the app
April 11, 2024

Great support. Thank you Jade for your prompt and brilliant support in resolving an issue with our referral links.

SaveCo Online Ltd
United Kingdom
Over 3 years using the app
Smile.io replied April 13, 2024

Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Jade 🤩