Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features, including a popular rewards program. It integrates well with Shopify and other apps, enhancing customer experience. Despite its reliable performance and proactive support, some merchants are concerned about the cost difference between free and paid plans and desire more customization for branding and email messaging. However, it's valued for boosting customer engagement, conversions, and referrals, and supports both online and in-store customers.

March 2, 2017

great GUI, support, name, look, free account options, intelligent company!

Www Doglinegroup Com
United States
2 days using the app
August 18, 2022

PHENOMENAL customer service. Extremely easy setup, intuitive to use, and tons of features we're excited to explore and add on!

Wear Gales
United States
2 days using the app
Smile.io replied August 18, 2022

Thank you so much for the kind words! We are really happy that you found Smile easy to set up and intuitive to use. And we're also really glad you found our team helpful! We hope you have fun with all of the features :)

December 4, 2020

This app has a lot of funcionalities and its very flexible to the different needs of any shop. Great customer service, with great disposition and quickness!

Corrales del Sur
2 days using the app
Smile.io replied December 4, 2020

Thank you for sharing your feedback, and also for the kind words! 🙌 It was a pleasure learning about your store and helping you get set up :)

June 25, 2018

Wish I could give you 10 Stars!! EXCELLENT customer service!! Maggie is awesome!!

Spoonful Of Pretty
South Africa
2 days using the app
August 31, 2016

looks like a good way for customer loyalty

Koala Kollection
United States
2 days using the app
October 21, 2020

We are launching our first ever rewards program and so far this app works just the way we wanted it to. Customer service was very helpful with any questions we had!

Mariana USA
United States
2 days using the app
Smile.io replied October 21, 2020

Thank you so much for using Smile! We're glad our team was able to help out! 😄

August 18, 2021

So far I'm really enjoying this app. I just installed it this week and it was very easy. The customer support is also very responsive and extremely helpful.

Proslat US
2 days using the app
Smile.io replied August 19, 2021

Thank you so much for this amazing review! We're so touched and so glad that you're loving our app ✨

October 21, 2016

Only just applied this app, it was straight forward and explained everything i simple terms, great when time is money. Thank you

Handcrafted By Naomi
United Kingdom
2 days using the app
April 8, 2016

My customers are going to love this app,and so do I. Very easy to set up. Thanks

United States
1 day using the app
January 20, 2021

The support team is really nice, they enabled the API feature for me so I wouldn't have to pay $599. These guys are the best, and they understand my problem. They did not try to rip me off like other apps, indeed. Now I will always use smile for my other brands too!!!!

Harford Road Liquors
United States
1 day using the app
Smile.io replied January 20, 2021

Thanks so much for the review 🌟So happy to hear we were able to help you get the most out of Smile and you received the support you needed from our team!