Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

April 15, 2020

I would like to use this app but I would like to know if I can change de lenguage to spanish and if the rewards points can be change for mexican pesos, thanks!

RJ Boutique Mx
Mexico
About 21 hours using the app
Smile.io replied April 15, 2020

Hey there! Currently our app is not fully translatable. You can absolutely change the currency to Mexican Pesos though! I'll send you over an email to help out! 😄

October 20, 2016

I'm new to the app. Loads up and looks great.

Tracis Primitives
United States
About 11 hours using the app
September 17, 2016

Pretty easy install, I wish it was the first pop up though and not a small tab at the bottom where the guest needs to click on it to see the option.

Truly Belle Vie Boutique
United States
About 5 hours using the app
June 27, 2017

Look nice, Just want direct to use the bonus point

Petpaltest
Hong Kong SAR
About 4 hours using the app
January 5, 2018

It's a good app to use for customer loyalty. Just wish it wasn't so expensive.

1firststoretest
United States
About 4 hours using the app
March 21, 2022

Definitely one of the best made apps on the Shopify App platform and I really appreciate the YouTube videos and guidance made available throughout the process! But I wish that there was a pricing level somewhere between free and the $49.99 per month mark! I have signed up at this level because I had no other choice, but depending on how it works, I might have to cancel because that's high price point for an app.

Junkyarn
United States
About 4 hours using the app
Smile.io replied March 22, 2022

Thank you so much for your review and your feedback! This is truly valuable to us 🙏

June 24, 2016

Very easy to set up and all the options I needed. The pricing structure is a far better fit for us than others I've reviewed.

The Homestyle Collective
New Zealand
About 3 hours using the app
March 8, 2023

So far, it's great. I've only had it for a not even an hour yet lol BUT I definitely love the support given by Nicole in the chat. She's super friendly and helpful. Keep it up!!

Peculiar Perfection
United States
About 3 hours using the app
Smile.io replied March 8, 2023

Thank you so much for your kind words. We are so glad that our team has been able to help you out :) - The Smile Team 🙂

March 20, 2016

I'll give it a Four for now ) Let's see how it'll work for me

https://rosscosexshop.com

Rosscoshop
Canada
About 3 hours using the app
December 14, 2020

I think this is a great app and I am so thankful that it is free, thank you guys for making a free app which is super easy to set up and could really help a lot of people with their little shops. I have dropped a star because I actually installed this ONLY because i wanted to offer products that customers could redeem their points on - and from what i had read before I installed the app it seemed like this was available on the free plan. After going to the effort of installing it and setting it up I discovered that actually it isn't available on the free plan. I wish I would have known beforehand because i probably wouldn't have installed it. I am going to give it a go anyway, but now to get the functionality that I actually wanted I would have to uninstall this app and find a different one (because I will never ever ever ever be able to afford $200 a month for an app, which is what i would need to pay with this app to get the functionality I had wanted...)

Daisuki
Australia
About 3 hours using the app
Smile.io replied December 17, 2020

Thank you so much for the review ✨We really appreciate you taking the time to write this review and share your feedback on pricing, especially when it comes to the accessibility of our free product reward for small businesses.

Please send us an email at help@smile.io as we'd love to discuss this further and see what we can do to help you get the most out of Smile 😊