Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,543)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

April 1, 2016

Great App! Would be perfect if i was able to offer free products as rewards

Netsos
United Kingdom
5 days using the app
June 10, 2016

Pretty awesome and easy to use

Shopihobi
Singapore
5 days using the app
January 31, 2018

Great program. Cant wait to get it up and running properly.

Bloc Vintage Clothing
United Kingdom
5 days using the app
January 16, 2018

Super easy to setup and install. We were able to install and setup the program within 20 minutes. (Note: We did download Smile's whitepapers on setting up a referral/rewards program so we knew what we wanted to do ahead of time).

Support is fantastic too! I had an issue logging in the next day which required the developers to code and release a fix - and they did so within minutes (fastest development and release I have ever seen)!

The only reason for the 4 stars instead of 5 is we are on the free plan which limits us from being able to connect with Mailchimp to keep customers updated on their rewards points. We will likely move to a paid plan by mid-year, but it would be really helpful if the free plan allowed us to add our logo and connect with Mailchimp as a base (i.e. allow 2 app connections on the free plan vs 1). Local small businesses need a starting point that works so they can generate enough revenue to grow into your paid plans. Just something to consider

Green Koala Naturals
United States
4 days using the app
January 11, 2018

nice, im jus starting not sure if its gonna work

Shop And Sheep
Guatemala
4 days using the app
March 19, 2016

I tried many apps available but this one is the best one so far. I love the flexibility of being able to customized the points as I need. Also love how members can earn points by sharing on social media. Am new to it, but so far so good. I just wish I was able to edit the amount of times they can earn points on social media from time to time. Also would like to be able to reward a set amount of points for each month.

Pointship
United States
4 days using the app
April 3, 2017

TRES BIEN J'APPRECIE C'EST CLAIR

Shopparfums
Guadeloupe
3 days using the app
October 1, 2020

Seems to be a decent loyalty app. But it doesn't work with multiple subdomains. Uninstalling the app, unfortunately.

Black Alice Lingerie
United Kingdom
3 days using the app
Smile.io replied October 5, 2020

Thank you so much for leaving us a review anyway! We love hearing feedback like this. We'll definitely take this to our product team. Thanks again!

April 12, 2016

Good app, I would like more active promotion on social media!

Wiillted Sunglasses
Canada
3 days using the app
September 16, 2016

Easy to install and setup was a breeze. Would like to see another tier in pricing plans for really small businesses. A little more customization than the free version would be nice.

Mywordcoach Ca
Canada
3 days using the app