Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

April 5, 2024

Lisa was very helpful. We solved our issue and are happy to keep using the smile program

LOSHEN & CREM
Canada
Almost 4 years using the app
Smile.io replied April 8, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

Edited November 21, 2014

Good stuff, support was there when I had serious questions about collecting emails, albeit with a delay. The app is very straightforward and easy to use..

Social Gem
Canada
7 months using the app
April 2, 2024

Great support received from the team whenever customer loyalty points issue arise. Recently a merged shopify customer account got messed up and Ezra made sure that the account was put back in balance and made operable again

The Coffee Company
Australia
Over 4 years using the app
Smile.io replied April 4, 2024

Thanks for dropping in to leave a review! Ezra is a gem. Glad you were able to get help from him and that your issues were resolved in a timely manner 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

March 26, 2024

Very fast and helpful support

Appointed
United States
Over 5 years using the app
Smile.io replied March 28, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

April 21, 2024

fast response and great customer service.

Liberated Eyewear, Inc.
United States
Over 1 year using the app
Smile.io replied April 24, 2024

Thank you so much for leaving this review for us 💖 Don't hesitate to reach out in the future — we're always here when you need us!

- Smile Team ✨

March 20, 2024

I’m a new Shopify owner and Andreandana Fitriah has been helping me get my Smile app set up. She got back to me so quickly and the set up has gone smoothly! Thanks for your help!

Ella Bella
Canada
Over 5 years using the app
Smile.io replied March 22, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 We are happy Andreandana could help :)

Yours in Loyalty,

✨ The Smile Support Team ✨

April 3, 2024

Great support as always, thanks Andreandana!

Quan Shui Wet Market
Singapore
Over 3 years using the app
Smile.io replied April 4, 2024

Thanks for the kind words, we'll make sure Andreandana sees them!

Take care!

Yours in Loyalty,

✨ The Smile Support Team ✨

March 19, 2024

We have used this awesome app for several years now and have been extremely happy with it -- and the results. HIGHLY recommend!

TiScrubs
United States
Over 5 years using the app
Smile.io replied March 21, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

March 20, 2024

Awesome customer service, quick response time, but most importantly - pointed me to the right solution.

Morning
Singapore
Over 5 years using the app
Smile.io replied March 21, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

July 7, 2014

Real easy to setup and manage. Love that I now have a reputable rewards program hooked up. I also like the ability to give a customer facing name to my "sweet" points.

Brasilazy Canada
Canada
5 months using the app