Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

May 21, 2024

Belle application!

MLcreation
Canada
About 1 month using the app
Smile.io replied May 24, 2024

Thank you for your lovely review!

April 12, 2024

The smile support team is so responsive and helpful. They answer every question and ensure our problems are solved.

Threads 4 Thought
United States
About 2 years using the app
Smile.io replied April 14, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩

- Smile Team ✨

April 10, 2024

Jade was very helpful in getting my issue figured out!

Mays Street Boutique
United States
About 2 years using the app
Smile.io replied April 12, 2024

Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Jade 🤩

Don't hesitate to reach out if you have any questions. We're always here when you need us!

- Smile Team ✨

July 11, 2024

I haven't used the app yet, but the customer service prior to install has been outstanding! Happy to find an app with quick, responsive support.

Speed Cleaning
United States
38 minutes using the app
Smile.io replied July 16, 2024

We hope you enjoy the app and find it useful for your business! Thanks for leaving a lovely review about our customer support :)

March 29, 2024

Super helpful and fast support

Bamboa
Hong Kong SAR
Over 3 years using the app
Smile.io replied April 1, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the team 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

April 9, 2024

Smile.io is a great service for our Shopify store. We run both an e-Commerce and Brick & Mortar storefront and the loyalty program backed by Smile.io syncs everything beautifully. Our customers have never been happier to be part of our "Tea Club".

When we ran into a scaling issue, Smile.io's team members Karen, Andreandana, and Jade on the support team were quick and flexible, helping us stay on track and meeting our growth goals! Smile.io is a great product, we highly recommend trying it out!

Marais Tea Company
Canada
About 2 years using the app
Smile.io replied April 12, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

November 22, 2024

Excellent customer service. Really clear communication and resolved my issue quickly.

True Grace
United Kingdom
November 22, 2024

We've been using Smile for years and has worked flawlessly for our customers. Definitely recommend.

Liber & Co.
United States
November 22, 2024

Lynn is amazing! She was able to quickly understand my problem and offered a solution that worked very well! Great customer service from Lynn. :)

cuddlefields
United States
November 22, 2024

Jade from Smile team was super helpful! Our problem was solved really fast - we like using the app as well.

After5
Netherlands
Smile.io replied November 23, 2024

We are so glad Jade was able to assist you quickly, hope you enjoy the app :)