Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,631)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.
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Good customer service and dev support.
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping.
Have only had to contact support a couple of times and they've been great and extremely responsive.
The customer service was phenomenal! As a new user, the support team made it very easy to migrate our customers, showed me how to use the new point system & was available with me for well over an hour to assist. Thank you so much!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Reading some worrying reviews and too many without a reply, although most are positive.
Only installed the app yesterday so this might not be the best feedback (I can always update).
They would love charging you based on the number of orders but with the free plan the customers don't get to see the points on the product page, account page, checkout and post purchase. The customers are also limited in redeeming the points at the checkout.
So on one side, Smile.io would love to make more money if we generate more orders, while restricting our customers experience with their reward system and ultimately our growth and Smile's. This makes no sense.
Hey there! Thank you for taking the time to leave a review. Someone from our team will be reaching out to you via email to help out here.
Chat feature was very responsive and kind to people who doing know what they are doing- such as me. Thank you Brandon. This 72-year-old appreciates the support
Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛
We are so delighted to hear that you had great experience with Brandon 🤩
Don't hesitate to reach out if you have any questions. We're always here if you need us!
- Smile Team ✨
Great so far - reasonable pricing, great customer support by Andrea, plenty of functions. If they add multiple language possibility, would give them 6 stars :)
Thanks for your 5 stars! We hope you continue to enjoy the app :)))
Our loyalty program is still fairly new. The implementation was simple and the customer respone has been positive.
Customer service has always been helpful and responsilve.
The only thing that I would like to see added is a full page for the customer to login to, instead of the landing page just pushing them to the popup.
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Support was great, helped me figure out my issue quick and was resolved same day.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
great customer service. solved my issue immediately and followed up by email to make sure I don't have any other issues.
Thank you so much for your review! We are glad you found our customer service great and that your issues were resolved quickly.
Hannah & The Smile Team
Simply perfect support - could not be any better
Thanks so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨