Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,519)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

March 3, 2024

Angie from Smile has been si patient & helpful while trying to integrate another app to our SMILE account. Not only this, but she went above & beyond helping me with other Smile functions, thank-you so much!

YCL
Australia
Over 2 years using the app
Smile.io replied March 5, 2024

Thanks for taking the time to leave a review! I'm so glad I could help :D

- Angie & the Smile Team ✨

December 3, 2023

We had a problem with one of our Smile members losing her email with her coupon codes. The team helped us find a solution quickly and easily to enable her to use them and make a purchase with us.

Naran Lingerie
Australia
Over 2 years using the app
Smile.io replied December 4, 2023

Thanks so much for taking the time to leave us a review today! So glad we were able to find a solution that enabled your customer to use the discounts that she earned 🙂

Here if anything else comes up!

Yours in Loyalty,

✨ The Smile Support Team ✨

November 20, 2023

We've been using Smile for a while now and it definitely helps with engagement. Easy to set up and the few questions we've had support has always been extremely helpful. Definitely recommend it.

Fat Buddha Glass
United States
Over 1 year using the app
Smile.io replied November 22, 2023

Thanks for taking the time to leave us a review! So happy to hear that Smile has helped with engagement and that you've enjoyed your experience with our support team 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

June 7, 2024

Excellent service! 10/10

Walker Boutique
United States
7 months using the app
Smile.io replied June 10, 2024

We are so glad you found our service 10/10! Don't hesitate to get in touch if you have any loyalty questions :)

April 4, 2024

We at Love Light Minnesota have thoroughly enjoyed the added features we have received in our store through Smile. We have already had customers enquire about the rewards. We appreciate you Smile!

Love Light Minnesota
United States
3 months using the app
Smile.io replied April 6, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Jade & ✨ The Smile Support Team ✨

January 8, 2024

Chat feature was very responsive and kind to people who doing know what they are doing- such as me. Thank you Brandon. This 72-year-old appreciates the support

Rolling In Dough Bakery
United States
Almost 2 years using the app
Smile.io replied January 10, 2024

Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛

We are so delighted to hear that you had great experience with Brandon 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

- Smile Team ✨

Edited May 24, 2024

Thanks to all the support team for looking into my issues. Things seem to be working properly and I will follow up with Cole and the support team if I need further assistance.
Looking forward to good success!

Get Out And Throw Disc Golf
United States
28 days using the app
Smile.io replied May 10, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you and we're looking forward to being on this successful journey with you 🤩

Jade, Brandon and the rest of the Smile Team✨

February 6, 2024

this has been great for our store, the team are always ready to help, they quickly solve any issues - highly recommended

The Brighton Beard Company
United Kingdom
About 4 years using the app
Smile.io replied February 7, 2024

Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶

- Smile Team ✨

April 23, 2024

Lynn P was quick to respond to my questions and concerns. She was helpful with her step by step knowledge of getting me set up properly for my business.

K'Janée Boutique
United States
6 months using the app
Smile.io replied April 25, 2024

Thank you so much for sharing, we are happy that we were able to help. We think Lynn is super awesome too! 💖

If you need any help, please do not hesitate to reach out.

April 5, 2024

Brandon and Joana have been a really big help over the last few days with all of our questions, and we've made so much progress and improvement to our store thanks to their assistance. They have been incredibly thorough and I'd like to thank them personally for helping me understand the app and how we can make it work the most effectively within our network.

The team on the support chat as a whole have all been very helpful from the first day we installed smile. And the app itself is versatile, easy to use, customisable, and has lots of cool features! Would definitely recommend :)

Shuperb
United Kingdom
23 days using the app
Smile.io replied April 6, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨