Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,471)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

Edited October 23, 2024

Always very quick to answer any questions we have.

eto
United Kingdom
7 months using the app
Smile.io replied May 10, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Karen - Smile Team✨

December 15, 2023

does what it says on the tin. I wish the integration with Okendo was a bit more extensive but overall we re happy with Smile

The Big Silk
United Kingdom
Over 3 years using the app
Smile.io replied December 17, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

February 29, 2024

Been using Smile for about 3 years now and I am still impressed every day. Great app and great service, thanks Smile team!

Mothercity Liquor
South Africa
Over 3 years using the app
Smile.io replied March 1, 2024

Thank you so much for taking the time to leave such a wonderful review! We are happy to hear that you are happy with Smile!

Yours in Loyalty,

✨ Jade &The Smile Support Team

December 3, 2023

We had a problem with one of our Smile members losing her email with her coupon codes. The team helped us find a solution quickly and easily to enable her to use them and make a purchase with us.

Naran Lingerie
Australia
Over 2 years using the app
Smile.io replied December 4, 2023

Thanks so much for taking the time to leave us a review today! So glad we were able to find a solution that enabled your customer to use the discounts that she earned 🙂

Here if anything else comes up!

Yours in Loyalty,

✨ The Smile Support Team ✨

February 6, 2024

this has been great for our store, the team are always ready to help, they quickly solve any issues - highly recommended

The Brighton Beard Company
United Kingdom
About 4 years using the app
Smile.io replied February 7, 2024

Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶

- Smile Team ✨

September 14, 2024

super easy to use

Sipps
United States
4 minutes using the app
Smile.io replied September 15, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. 


Smile Team ✨

November 20, 2023

We've been using Smile for a while now and it definitely helps with engagement. Easy to set up and the few questions we've had support has always been extremely helpful. Definitely recommend it.

Fat Buddha Glass
United States
Over 1 year using the app
Smile.io replied November 22, 2023

Thanks for taking the time to leave us a review! So happy to hear that Smile has helped with engagement and that you've enjoyed your experience with our support team 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

January 8, 2024

Chat feature was very responsive and kind to people who doing know what they are doing- such as me. Thank you Brandon. This 72-year-old appreciates the support

Rolling In Dough Bakery
United States
Almost 2 years using the app
Smile.io replied January 10, 2024

Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛

We are so delighted to hear that you had great experience with Brandon 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

- Smile Team ✨

May 3, 2024

Jade was incredibly helpful in getting our program set up. One of the reasons we selected Smile for our loyalty and rewards program was the reviews about customer service. Happy to report the others were right! Looking forward to being a long-time customer.

Another Nine
United States
1 day using the app
Smile.io replied May 10, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Jade - Smile Team✨

Edited February 27, 2024

INSTANT ROI.
This app is a MUST have and since we've implemented it, nearly everyone in our country has followed suit.
Great service - fast response, NOT ai bots, REAL PEOPLE!
In doubt? Many users WILL use the referral/cashback.
For reference, about 10% of our users use referral, and 30-40% use the cashback.
An easy implementation with a clear benefit for biz owners.

BestPerfume.Store
Singapore
About 1 year using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave us such a lovely review! <3 We are happy that Smile has been able to make an impact on your store and that our support has been able to assist :)

Yours in Loyalty,

✨ The Smile Support Team ✨