Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,537)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

December 11, 2023

Add a smile team to the points collection box and leave a comment in order to collect points through this method

prettify
Egypt
About 1 month using the app
Smile.io replied December 12, 2023

Thanks for taking the time to leave a review - it helps us make Smile better! We've reached out personally via email to get more context on what you are looking for.

February 27, 2024

It is a very capable app and esasy to set-up, but it was not what the client required at a 100%, also tech support is a plus.

Biolube
Uruguay
14 days using the app
Smile.io replied February 28, 2024

Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.

Smile Team

November 22, 2023

The customer is really great and really friendly.

Sweet Life
United States
15 days using the app
Smile.io replied December 2, 2023

Thank you for your review. We have reached out via email to see if there is anything we can improve on.

Cheers

The Smile Team

February 5, 2024

The help center responds quickly to my questions and explains well.

melmomilk design
Singapore
About 21 hours using the app
November 26, 2023

So far so good

Mineral Mystic
United States
About 7 hours using the app
Smile.io replied December 2, 2023

Thank you for your review. We have reached out via email to see if there is anything we can improve on.

Cheers

The Smile Team

November 10, 2017

Great app and works well. Support is responsive. My only gripe is the new price structure, which was recently communicated to me and is very expensive. If I have to move up to the next plan it will cost too much per month and I will have to find an alternate solution.

Bluestreak Crystals
United Kingdom
Almost 8 years using the app
August 2, 2016

Great Program. It has been a little difficult for me/my customers and have had some complaints, but overall it is a great program. I do wish there was a phone number to speak with someone directly, rather than having to go back and forth on email.

Mommas Best Homemade
United States
Over 7 years using the app
October 12, 2016

Awesome free app, I only wish there was an option for giving customers points at our own discretion (attending classes, for example)!

Crunch Natural Parenting
United States
Over 7 years using the app
Edited July 1, 2019

Our fans love getting rewards from The Plume Room. Discounts on vape products and referral bonuses create excitement. Smile works very well, and offers a customizable reward program.
https://www.theplumeroom.com

Theplumeroom
United States
Over 7 years using the app
Edited August 22, 2024

I had to wait a while for an agent but once Brandon was available, I had all my questions answered quickly.

Froghollow
United States
Over 7 years using the app