Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,634)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.

March 15, 2024

It's too early to rate the app yet, as we have just recently added it. But, the help from Lynn to iron out some issues we experienced was great and very helpful.

VOYA Organic Beauty
Ireland
21 days using the app
Smile.io replied March 16, 2024

Thank you so much for your review. We really appreciate it. We have reached out via email to see if there is anything further we can do to help.

Best regards

The Smile team. ...

March 20, 2024

It was very simple to use and setup.

London's Tech Shop
United States
5 months using the app
July 12, 2024

Lynn's customer service was great.

BIG & BELG
Netherlands
10 months using the app
Smile.io replied July 16, 2024

Thank you for your review, we are so glad you had a good experience with Lynn :)

September 26, 2024

Solo falta rapidez en la respuesta

Otakuya
Spain
5 months using the app
April 25, 2024

Joana helped a lot!

Rastah
United States
5 months using the app
Smile.io replied April 26, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was any ...

April 7, 2022

Good app, good response time to problems. Sometimes rewards are issued as a discount code, and sometimes as a gift card code. Haven't been able to figure out why yet.

Dinkydoo Fabrics
Canada
About 8 years using the app
Smile.io replied April 8, 2022

Thank you so much for your review and your feedback! This is truly valuable to us! Should you still have any questions, please reach out to help@smile.io 🙏

February 27, 2025

We are just installing this program so have to provide feedback on success in about 8-12 weeks but I can already say that the customer support has been very helpful so far.

Tea Rebellion
Canada
Smile.io replied February 28, 2025

Thank you for taking the time to leave a review! We are happy to hear that customer support has been helpful and look forward to watching your program thrive too.

August 2, 2016

Great Program. It has been a little difficult for me/my customers and have had some complaints, but overall it is a great program. I do wish there was a phone number to speak with someone directly, rather than having to go back and forth on email.

Mommas Best Homemade
United States
Over 7 years using the app
October 12, 2016

Awesome free app, I only wish there was an option for giving customers points at our own discretion (attending classes, for example)!

Crunch Natural Parenting
United States
Over 7 years using the app
Edited July 1, 2019

Our fans love getting rewards from The Plume Room. Discounts on vape products and referral bonuses create excitement. Smile works very well, and offers a customizable reward program.
https://www.theplumeroom.com

Theplumeroom
United States
Over 7 years using the app