Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,536)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.
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Very responsive and helpful! I have recently re-vamped my plan and they were very helpful in navigating best practices for best results :)
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Lisa was very helpful with answering my question. She took the time to provide screenshots which was good so I could share them with my customer as she navigated the site. I appreciated her assistance.
Thank you for this lovely review - we think Lisa is great too! :)
Lynn was very helpful! I had accidentally deleted my discount codes - she was able to provide me a CSV that I can use to recreate them.
Thank you so much for taking the time to leave a review! We really appreciate it 💖
Lynn ✨
Amazing loyalty program. We switched because of rampant code leaks and saw immediate savings due to fewer discounts. I recommend this app (if you have the budget).
Update: The customer service is very good.
Thank you so much for taking the time to leave this rating! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Support team is helpful and responsive! They reply promptly on our issues/requests and always strives to provide a solution that helps our business :)
Definitely the top loyalty program apps in the market.
Special thanks to Lynn for helping on our billing/account related requests, as well as Hannah, Andrea and team for providing the necessary data requests.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Lynn P from the Billing/Technical support team was exceptional. Great service and prompt replies. She is so awesome and really deserves a raise. Pay her more
Thanks for leaving a review! We agree that Lynn is indeed awesome 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
I had a question about my plan and Joana was very helpful and explained in detail my answer. I appreciate her quick response and friendliness. Thank you for a great app that my customers love
Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you and your customers are enjoying Smile.io 💖
Shelby - Smile Team ✨
ALWAYS HELPFUL! Receptive of new ideas, and provide excellent advise
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
After investigating nearly a dozen different loyalty programs, I settled on a couple to test out, based on stellar reviews. Both had similar features, but in terms of pricing and support, Smile was the clear winner.
The team has gone out of its way to be helpful, which is a huge factor when you're running a small business that processes a lot of transactions.
We are so happy to be an app that you enjoy working with! We will always be here for any questions you have :)
I recently had an excellent experience with Joanna from the Smile.io help desk. She was extremely helpful in addressing my queries and provided prompt responses that made the entire process seamless.
Joanna's expertise and quick replies ensured that I received the assistance I needed without any delays.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨