Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,618)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

October 15, 2024

Easy to setup and customers love collecting and redeeming points.

Great and quick service provided by Hannah

KIN DOG GOODS
Indonesia
Over 5 years using the app
Smile.io replied October 18, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Hannah 🤩

- Smile Team ✨

November 7, 2024

Great app with a good range of options to reward customers for their loyalty. Super helpful customer support, Joana spent time working through different options that might work for me both now and in the future for the type of rewards I would like to offer.

Hue & Harmony
United Kingdom
3 months using the app
Smile.io replied November 8, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Joana 🤩

November 1, 2024

Amazing experience with a very thorough onboarding. We've been Smile customers previously with another store but we are still amazed by the level of service offered by Joana, Jade, Andreana, Angie, Maggie and Lisa. All amazing and the perfect ambassadors for an outstanding review platform. Thank you for all your support team.

Blondies Bakes
United Kingdom
4 months using the app
Smile.io replied November 4, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 11, 2024

Shelby was very patient and very helpful, directed me to exactly what I needed. Thanks Shelby!

Preggy Plus
Trinidad & Tobago
Over 2 years using the app
Smile.io replied December 13, 2024

We smiled reading this review! Thank you so much :)

October 9, 2024

We're just getting to the point where we are digging more heavily into the app, but we like what we see so far.

Swim2000
United States
About 2 years using the app
Smile.io replied October 12, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

November 21, 2024

Joana was really helpful in answering my enquiry.
The app is super simple to use and not overwhelming at all. Thank you for making it easy!

Craftly Ltd
United Kingdom
11 months using the app
Smile.io replied November 22, 2024

Thanks so much for taking the time to rate us 5 stars! 🤩

September 23, 2024

Lynn P. was very helpful in the process of helping me retrieve my billing receipts as well as adding my email to receive the receipts every month. Thank you Lynn!

DNR WHEELS PTE LTD
Singapore
Almost 6 years using the app
Smile.io replied September 25, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

November 14, 2024

Jade in the customer support team was super helpful with a query my customer had, and explained clearly what the resolve was. Thanks v much!

Redchurch Brewery
United Kingdom
About 4 years using the app
Smile.io replied November 16, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Jade 🤩

- Smile Team ✨

November 4, 2024

Excellent Loyalty and Rewards app! I had some issues implementing a few of the features and was helped and taken through it step by step. Thanks so much Hannah!

Battle Honours 3D ™
United Kingdom
About 1 year using the app
Smile.io replied November 5, 2024

Thank you for leaving such a lovely review. Glad to get those features up and running! We look forward to watching your loyalty program thrive - Hannah :)

November 11, 2024

System works great and the customer service/support is second to none. Always coming out with new features. Couldn't be happier.

TacTree
United Kingdom
6 months using the app