Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (3,904)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases, noting an increase in average order value through its loyalty program. It's easy to use, integrates seamlessly with Shopify, and supports customization across online and in-store channels. The customer support team is praised for its responsiveness and effectiveness in assisting with setup, customization, and troubleshooting.

June 25, 2025

The support we have received from Smile has been outstanding! Any little issue we have come across or question we have has been dealt with in a kind and efficient manner. Shoutout to Shelby & Erin for the awesome help we received recently!

Simone & Ivy
Canada
Over 2 years using the app
Smile.io replied June 26, 2025

Thank you for taking the time to leave us this review! We're so glad to hear that you had a great experience with Shelby & Erin 🤩

Looking forward to continuing to support ...

May 2, 2025

Erin was amazing.

She emailed me just a few minutes after I had sent my query. She provided detailed instructions on how to create another way to redeem points.

I´ll definitely reach out to her if I need to change the settings of our rewards program in the future.

Shankara Skincare
United States
About 3 years using the app
Smile.io replied May 5, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

May 21, 2025

The app works great, and if you aren't changing your store a lot then, you won't have any issues. Customers also love having a rewards system!

Threyda Art and Apparel
United States
Almost 4 years using the app
Smile.io replied May 23, 2025

So glad that you and your customers are loving the rewards program! Thank you for this lovely review.

June 5, 2025

I was having issues with the app and emailed customer service. Honestly, I never expected to receive a response, but 5 minutes after I emailed, I got a response from Shelby and she was so helpful and thorough. Turns out the error was on our end, but the customer service was great.

Franklin Flannels
United States
Over 2 years using the app
Smile.io replied June 6, 2025

Thank you so much for the kind words! 💛 We're thrilled to hear Shelby was able to help so quickly and thoroughly — we’re lucky to have her! Don’t hesitate to reach out again ...

June 17, 2025

Amazing customer service from Hannah. Smile works WITH small business - not against which is amazing these days. Appreciate all you guys do!

LOANTHATLABEL
Australia
9 months using the app
Smile.io replied June 18, 2025

Thank you so much for your review! We think Hannah's pretty amazing too 🤩

Don't hesitate to reach out in the future if you ever need anything!

- The Smile Team ✨

April 9, 2025

Smile.io staff are kind and helpful. Answered all of my questions promptly and accurately. The knowledgeable, helpful staff made migrating from our previous loyalty program a breeze. Special thanks to Lisa and Angie for your patience and help!

Farm House Tack
United States
Almost 2 years using the app
Smile.io replied April 11, 2025

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

June 17, 2025

Customer support has always been quick to respond and help us out over the years. Thank you Andrea!

Pink Stork
United States
Over 4 years using the app
Smile.io replied June 18, 2025

Thank you so much for taking the time to leave this review 💖 It's always a pleasure assisting you!

- Smile Team✨

April 2, 2025

Great customer service. Shelby was very knowledgeable and kinds. The app is easy to navigate. Wish I could change the name of the loyalty program and look of it without upgrading though.

Hermine
United States
6 months using the app
Smile.io replied April 5, 2025

Thanks for leaving us a 5-star review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

April 2, 2025

We’ve been using Smile for our rewards program for over a year now, and I couldn’t be happier with the service. The customer support is exceptional—they consistently resolve any issues and respond to my inquiries quickly. A special shout-out to Erin, who went above and beyond in helping me with a recent discount issue. Her responsiveness and helpfulness truly made a difference. Highly recommend ...

Glico USA Online Store
United States
Over 1 year using the app
Smile.io replied April 5, 2025

Thank you so much for taking the time to leave this review 💖

June 17, 2025

Our customers like getting pew pew points, overall I've been very happy with smile.

ShootingTargets7
United States
About 6 years using the app
Smile.io replied June 18, 2025

Thank you so much for taking the time to leave this rating! We really appreciate it 💖

Smile Team ✨