Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,647)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

May 9, 2017

easy to use and works a treat!

Opticfire
United Kingdom
Almost 9 years using the app
March 3, 2022

Smile is a great rewards system and our customers love getting points! It's very easy to understand.

Rivers & Glen Trading Co.
United States
Almost 9 years using the app
Smile.io replied March 4, 2022

Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯

April 24, 2024

Lynn was super helpful and got me what I needed right away. I love the app, and it works great. Customers are also very happy with the reward system. Thanks, Smile.io!

HMA Lab Supply
United States
Over 4 years using the app
Smile.io replied April 25, 2024

Thanks for taking the time to rate us 5 stars! So glad Lynn could help get you up and running. We really appreciate the review 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

August 18, 2022

Smile has been great for us. Our redemption percentage is significant and customers are motivated by the rewards

LipoSci Labs
United States
Over 8 years using the app
Smile.io replied August 18, 2022

Thanks so much for taking the time to leave a review! We really appreciate it :) It was great chatting with you and am so glad we were able to help you today <3 - Jade

May 1, 2016

Easy to install and use which makes this app perfect! Thank you!

Smokey Mountain Lacquers
United States
Over 8 years using the app
April 25, 2024

quick reply to my concerns, happy with the service.

FJ SWIM BIKINIS
United States
Over 4 years using the app
Smile.io replied April 26, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited November 5, 2024

Useful for our reward system - great support from Shelby.

Grassroots California
United States
Over 8 years using the app
February 12, 2019

I am new at this, and needed help- Maggie M you are awesome! You fixed it faster than I expected and I really appreciate good customer service. You rock!

Studio Gear Cosmetics
United States
Over 8 years using the app
Smile.io replied March 27, 2019

Thanks so much for the five-star review! Our Support team is pretty awesome :)

June 7, 2024

Service client super réactif et efficace !

Imane Harmonie
France
11 months using the app
Smile.io replied June 8, 2024

Thank you for your lovely review!!!

April 17, 2024

We've used Smile Loyalty & Rewards on our website for well over 2+ years now, and we've never regretted a single month.

Just recently, I had help from one of the support colleagues "Joana" and they were so fabulous! They not only helped with our issue, they went above and beyond, and left us very pleased with Smile's services.

So long as Smile keeps offering this outstanding service, they have a dedicated customer in us!

Thank you!

Fabulous Planning
United Kingdom
Almost 5 years using the app
Smile.io replied April 21, 2024

Thanks for leaving a review! We agree that Joana is indeed fabulous 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨