Smile: Loyalty Rewards Program

Support was great, helped me figure out my issue quick and was resolved same day.

Been using Smile for about 3 years now and I am still impressed every day. Great app and great service, thanks Smile team!

Update: Smile.io contacted me with great customer service and has made some suggestions that are helpful! I am adding a star.
-->Loyalty Landing Page
-->Points on Product Page
-->Points on Account Page
I am hopeful that the first and third ones will make the program more clear for customers to use so we have to send instructions less! And I am hopeful that the second will increase interest in the program.

Previous review:

1) We need to set a maximum points accrual for a single order. This seems really basic and is very important for our business. We offer volume discounts on very large dollar value orders and cant always exclude them prior to ordering, so we have customers with 30,000 points in their accounts which leads to a lot of customer service issues and confusion.
We would also like to create a maximum number of redemptions a customer can use in a given week to prevent these customers with 30,000 points from placing an order for a free candle over and over 125 times.

2) The customer emails need to be much more customizable, include more instructions on redemption, and we need to be able to add a terms and conditions section to the pop-up. The fonts in the emails are not customizable, so they don't fit in with our brand.

3) When a customer is referred, they see a very cheesy emoji pop-up that is not customizable. This is not a good first impression.

4) There is no way to see which customers are being emailed by Smile and what emails they have received. Theoretically, we might know based upon the criteria we have set up, but it is not 100 percent clear and there is no record of this anywhere. Each customer page in Smile should show the email name and the date received.

5) It just isn't generating nearly enough sales to be worth the customer service hassle and high app cost.

Lisa provided great service. She was super quick, helpful and friendly!

The support guys at Smile are always responsive and very helpful in answering any questions that crop up from time to time.

We are still discovering the app but what we can already say is that the team is really amazing! A huge thanks to Hannah and Cole, they took the time to understand our requests and come back with clever solutions. Well done guys!

I've been using Smile.io for our Shopify store's loyalty program and it has significantly enhanced our customer engagement. The setup was seamless, and it integrates perfectly with our store. What really stands out is the customer service—responsive, friendly, and incredibly helpful, solving any issues promptly. Highly recommend Smile.io if you're looking to boost customer loyalty and satisfaction.

This app is great. Works well for what we currently need with social media and reviews reward. We had an issue with one of our other apps and support was great in fixing the issue.

Reading some worrying reviews and too many without a reply, although most are positive.

Only installed the app yesterday so this might not be the best feedback (I can always update).

They would love charging you based on the number of orders but with the free plan the customers don't get to see the points on the product page, account page, checkout and post purchase. The customers are also limited in redeeming the points at the checkout.

So on one side, Smile.io would love to make more money if we generate more orders, while restricting our customers experience with their reward system and ultimately our growth and Smile's. This makes no sense.

The customer service was phenomenal! As a new user, the support team made it very easy to migrate our customers, showed me how to use the new point system & was available with me for well over an hour to assist. Thank you so much!