Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,647)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

June 18, 2024

The plugin app is smart and easy to use, and the customer service team is quick to respond! Highly recommended!

Bestier
United States
5 months using the app
Smile.io replied June 22, 2024

Thanks for leaving a review! So very happy to hear that you're enjoying our features 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

March 15, 2023

This is a Great app and customer support! We use it for our POS transactions. My questions were answered and we're ready to go.

Vapor Villa
United States
Over 8 years using the app
Smile.io replied March 15, 2023

Awesome that you are all set up now :) Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

June 5, 2024

Top app, works perfectly x

Tacky And Upsetting
United Kingdom
12 months using the app
Smile.io replied June 7, 2024

Thanks so much for leaving us a 5 star review :)

Yours in Loyalty,

✨ The Smile Support Team ✨

December 15, 2023

Reached out to support for an issue and received quick and friendly service!

Sweetapolita™
Canada
About 8 years using the app
Smile.io replied December 17, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Edited September 27, 2024

Exceptional customer service that has willingly accommodated our changing needs over the years. Smile is highly supported, and feature-rich. However, we value customer service above all else, and we have always been supported by this team.

Camille Beckman
United States
Over 8 years using the app
Edited September 1, 2016

Good till now! www.vangovapes.com has a great points program!

Vangovapes
Canada
About 8 years using the app
Edited June 10, 2024

As always Smile is amazing to work with. Joshua was kind, helpful, professional, and extremely personable. Felt like I was hitting up a buddy for some help and he was more than happy to do all he could. Our customers love our rewards system but I love working with companies who take care of their customers and Smile is definitely that.

2023 Update: Smile is still out here killin' it. Angie helped pull manual reports for us on a weekly basis over a 9-week program we ran. The team truly goes above and beyond - thank you Angie!

Death Wish Coffee Company
United States
About 8 years using the app
Smile.io replied August 10, 2021

Oh my goodness, thank you SO much! 😭 I always enjoy chatting with you, Kelly! You've made my year 💖
As always, reach out anytime! Happy to help!
- Tess

March 30, 2015

Very impressive customer service, had a problem with setting up the badge but Mike resolve it in no time despite i am yet a 'paying' customer.

Thumbs up...

Little Cherry
Singapore
About 8 years using the app
September 15, 2022

I love this app and any time I have contacted support they are always very helpful! My customers are enjoying using their rewards both in store and online!

Remedy By Jess
United States
About 8 years using the app
Smile.io replied September 16, 2022

Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you & we're so happy to hear your customers are loving Smile too 🤩

💖 Lisa

July 16, 2016

Best loyalty program we have used!

Vaquatics
United States
About 8 years using the app