Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,636)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

February 5, 2024

It's working out fine - the customers seem to know what they're doing too

Blue Horizon Blood Tests
United Kingdom
Over 1 year using the app
Smile.io replied February 7, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

January 16, 2024

I had been struggling with a technical issue between two apps (Termly) and the Smile Team were quick to sort it and look into it. They kept me updated and also helped get Smile back up and running on my site. Really grateful to them!

Dalia Botanique
United Kingdom
4 months using the app
Smile.io replied January 30, 2024

Thank you for taking the time to leave this review 🥰 It means so much and everyone here at Smile really appreciates it 💛

We are so delighted to hear that you have had great experiences with our support team 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

- Smile Team ✨

April 5, 2024

I was having some major problems and she was absolutely AMAZING!! She went into my account and fixed everything that needed fixed. She was very kind and answered all of my questions as well.

TL Wigs - Wigs and Toppers
United States
Over 1 year using the app
Smile.io replied April 8, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please don't hesitate to reach out if we can help with anything else.

Cheers!

- Smile Team ✨

June 11, 2024

At Smile, the customer support has been incredibly friendly and supportive while we set up and manage our loyalty and referral program.

Love Cherish
Ireland
3 months using the app
Smile.io replied June 12, 2024

Thank you for your lovely review! I'm looking forward to watching your loyalty program thrive :) - Hannah

May 20, 2024

A very clear and user-friendly apps to setup your loyalty system. Overall is good. Customer service used to take long time to response, however currently has been improved, my problem can be solved within few hours.

B.Adore MY
Malaysia
3 months using the app
Smile.io replied May 24, 2024

Thank you for your feedback. We are glad that you can see an improvement in the app!

June 10, 2024

Amazing support rendered by the team -- shoutout to Lynn and Ezra for the consistent follow ups and resolving an issue that I was facing!

GINLEE Studio
Singapore
Over 4 years using the app
Smile.io replied June 12, 2024

Thank you for your review. We are so glad you got some great support from Lynn and Ezra (we think they're great too!)

July 15, 2024

Brilliant app! Very easy to use, looks great and amazing support from a friendly and helpful team! Really recommend :)

The Inspired Stories EU
Latvia
3 days using the app
Smile.io replied July 16, 2024

Thank you for your lovely review! We are so glad you found our team to be friendly :)

July 12, 2024

Cole, Jade and the team are great to work with!

KUVRD
Canada
Almost 3 years using the app
Smile.io replied July 16, 2024

We are so happy to be an app that you enjoy working with! We will always be here for any questions you have :)

February 7, 2024

Customer service is available, friendly & responsive. Thank you for making my customers happy!

Benzie Design
United States
Almost 2 years using the app
Smile.io replied February 9, 2024

Thanks for leaving us a review! We're happy to be available, friendly, and responsive. It's what we do 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

January 3, 2025

Merci pour votre aide

La Fabrique de Marie
France
About 17 hours using the app
Smile.io replied January 5, 2025

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨