Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

February 20, 2016

Excellent! What I've always wanted. Simple and easy!

Menz Menzy
Japan
Over 7 years using the app
August 1, 2023

This app has been easy to use. It's all working in the background with no assistance from us and my customers are getting rewarded! I have only had one issue ( and it was not the app's fault) and they sent me instructions to fix it quickly. I am very happy and highly recommend Smile Loyalty and Rewards.

Cool Ponds
United States
Over 7 years using the app
Smile.io replied August 3, 2023

Thank you so much for your review 🤩 We really appreciate your kind words!

Please don't hesitate to reach out if there is anything else we can help you with 😁

✨ The Smile Team

March 21, 2022

Great communication. Whenever I have a question the team is always available and responds within a reasonable time. I also really just love the app. It is really clean, seamless and easy enough for me and my customers to use. I look forward to adding on my features within the app.

Gwen Beloti Collection
United States
Over 7 years using the app
Smile.io replied March 22, 2022

We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time 💕

Edited July 29, 2016

Setting this up for Quinn's Mercantile! So easy to use this app with Shopify! Very happy working with Sweet Tooth and Loyalty Rewards--customers are pleased, too!

Quinns Mercantile
United States
Over 7 years using the app
Edited August 8, 2024

We've been using the app for a while, and as shopify updates this and that, we've run into some issues. The technical support team—Brandon, Lynn, and Angie—helped me understand and fix the issues. I was impressed! The app is awesome—very straightforward and easy to use. Thank you!

Cupidrop
United States
Over 7 years using the app
Smile.io replied April 20, 2022

Thanks so much for taking the time to leave a review! It was a pleasure speaking with you. We are all so glad that you are enjoying Smile 💛 -Nicole

Edited April 23, 2024

very happy with app, customers love our smile rewards. Good customer support

Annanda Chaga
Canada
Over 7 years using the app
February 19, 2024

Best rewards app ever and the support team is quick and super helpful
! Thank you Lynn for helping me out so quickly and got my problem solved.

Bella Gina Boutique
United States
Almost 5 years using the app
Smile.io replied February 22, 2024

Thank you for your review - we are happy to hear Lynn was super helpful to you! Enjoy the app :)

- The Smile Team

June 6, 2022

I just started using the Smile app for our company so I was a bit unsure of what I was doing. I chatted in with their customer service and it is amazing! I chatted with Jade and she was friendly, knowledgeable, and quick to respond.

TruSelf Organics
United States
Over 7 years using the app
Smile.io replied June 6, 2022

It was a pleasure chatting with you today! Thank you for taking the time to leave a review :) -Jade <3

August 1, 2017

Abby was truly very helpful and patient in solving our issue! It is nice to have such a great customer experience from time to time as not many of them exist nowadays! Keep it up Abby :)

Mums Bumps
United Arab Emirates
Over 7 years using the app
Edited January 27, 2024

Lynn was very helpful in solving my issues. The app we have been using for many years and works good.

Thehookah Com
United States
Over 7 years using the app