Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,656)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.
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This is a great app to have! I currently have the free version and it's helping me to collect customer emails and attract more traffic! I definitely recommend using it.
Thanks so much for your lovely review 💖
We're glad to hear we're helping attract traffic to your site! If there's anything that we can do to improve your experience please don't hesitate to reach out (support@smile.io)
The support is trully fast and warm, I hadn't even asked my question and Jade was already chatting with me asking for my request.
Thank you so much for taking the time to share your experience! We're so happy to hear that it was a good one ✨
Wonderful team, easy to use and good value.
Thank you for your review, I'm delighted you found our app simple and our support staff friendly it makes our day to see feedback like this.
Best App!! love the fact that I can reward my customers
awesome app really recommend you to use this :)
Awesome I love it! great system that i hope will get me sales. Thank you
Great app with an awesome customer service team behind it that will answer any of your questions. Our customers are loving the program so far and we just started 2 days ago! Definitely will help to build a returning customer base and allow loyal customers to gain benefits for being awesome. Check out our website; www.bottleneckgallery.com thanks =)
great for helping my customers get their rewards and making them come back
I cancelled this app over two months ago and I am still being charged. I reached out to customer service multiple times and have been ignored.
Hi there!
Our team has reached out get this resolved for you but we haven't seen a reply back yet. If you aren't getting our responses, please send an email to help@smile.io. We'd like to get this resolved for you today if possible.
Thanks.
💛
The app is pretty great, customers seem more enticed to buy. However the plan pricing is INSANE, well for a small business. What they offer for each plan is not worth the cost. $50 to $500 A MONTH? for just a "vip program". Might be switching to a new app that is worth the cost.
Hi there, Nicole from Smile here,
Thank you for taking the time to leave us feedback. We are always looking for ways to improve and be supportive of small businesses. I hear that you are finding Smile to be too expensive, and I want to explain a bit of our pricing structure to provide some clarity.
We offer a Free plan that includes our Points and Referral programs. Small businesses are able to stay on this plan indefinitely as long as they have 200 orders a month. We made this plan with small businesses in mind, so that they can start growing with loyalty at no cost.
Our paid plans are priced based on features. This means that instead of punishing businesses for growth by basing our pricing on customer or order counts, we offer more advanced features on higher up plans. That being said, I can see how if you are looking for a specific feature, like VIP, that is only available on our Pro Plan, the pricing can look a little daunting. However, it is totally possible to run a successful loyalty program without VIP. And, we typically recommend merchants remain on lower plans, until they see enough returns from their program to justify an upgrade.
I've reached out to you via email so that we can make sure that you are successful on your current plan and help you grow your business! I've also offered a free trial of any of our paid plans.
Please let us know if you have any other questions or feedback. We are here to help!