Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,519)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

November 6, 2018

It seems very nice app, I hope it will do the job.

Now I have to fill other 50 characters. Blah blah blah :D

7pluto
Slovenia
3 days using the app
April 23, 2022

So far so good! We signed up a few days ago and have been working to get our customers using the new system. It's relatively easy to understand and customize, and I've had two sessions with their help team to sort out little confusions on my part.

Yarns Untangled
Canada
3 days using the app
Smile.io replied April 23, 2022

We are so happy you are enjoying Smile so far 🤗 and happy to hear that it has been easy for you to use and customize! Thanks for leaving a review!

April 24, 2021

Very easy to set up and does not affect the speed of the website. Currently using the FREE plan, and have no complaints of the same.

RingBinderDepot.com
United States
3 days using the app
Smile.io replied April 24, 2021

This brightens up our day in the support team! Thank you so much for the kind review and we are so happy to have you here!

August 8, 2014

Application seems to be off to a good start.

Shopify integration is now seamless with a tab integration which works great. Some features needed are color and text customization of the tab bar and customization of the "Points Store" including images and text.

When a customer signs up for the program, you are able to reward them with however many points you wish and you are also able to configure how much each point is worth and how many points are rewarded per dollar spent. But, one feature that could send this application through the roof is if we, the store, are able to reward customers for other actions on the site (i.e., sharing a product, referring a friend, subscribing to a newsletter, commenting on a blog post, writing a product review, etc.)

This application is in beta so the team is definitely hard at work developing it. We will continue to stand behind Sweet Tooth as we see nothing but untapped potential and look forward to seeing what features are rolled out in the months to come.

Support is very friendly and quick to help. Very easy to connect with so if there are any issues, the Sweet Tooth team is always available and willing to step in and help.

With a little bit of work and more features, this could be a ten star application -- worth more than any other rewards program application and could turn up to be priceless.

D&M Collectibles
United States
2 months using the app
May 6, 2016

Great thanks to Alex, the loyalty marketing specialist at Sweet Tooth for providing the extensive article on how to build successful Customer Loyalty programs. As a solo-founder of a social enterprise in the fashion industry, it can get extremely difficult and overwhelming to build brand loyalty in a market that is highly over-saturated. The information provided was very helpful and easy to follow, and I was able to integrate it into my e-commerce platform on Shopify in less than a few minutes. Definitely worth a try!

The Art Of Fate
United States
3 days using the app
April 6, 2017

EAST TO USE AND INSTALL A MUST FOR ECOMMERCE SITES

Joe Smart
Canada
2 months using the app
September 21, 2023

We just activated our account a few days ago but have had exceptional customer service while in the beginning stages of setting up our account! I've spoken with both Jade and Lisa over the last few days and they have walked me through all of my questions/concerns. Looking forward to implementing the loyalty program with our customers!!

Amor Lafayette
United States
3 days using the app
Smile.io replied September 22, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

August 1, 2016

SaltyGirl Boutique Loves Sweet Tooth. Easy and user Friendly!!

Saltygirl
United States
3 days using the app
Edited April 1, 2019

The app is totally great but regarding the pricing for the Growth Plan, I would prefer 24$ for up to 1000 users and 12$ for every additional 500 users. Like this I would definitely rethink for a Growth Plan to attract customers. :)

Jawolry
Switzerland
About 2 months using the app
Smile.io replied April 1, 2019

Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants! We'll be reaching out to you via email to chat more :)

June 9, 2016

I've installed the app just now. Seems to be very handy, clear and clear-cut. The free entry condition is really fair!
Teethingamber.com

Teethingamber
Australia
3 days using the app