Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,528)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

October 3, 2016

Just started using it today. Gets confusing trying to make sure all the right codes are getting exported/imported.

Sticker With Me
United States
About 2 months using the app
March 25, 2022

Excelente Servicio al cliente, puedes comunicarte con ellos en muchos idiomas. Además de que me ayudaron a conocer más a fondo la aplicación.

balcru
Mexico
3 days using the app
Smile.io replied March 26, 2022

Estamos muy agradecidos por clientes como tú y, ¡esperamos tenerte con nosotros por muchos años más!

¡Nuevamente gracias! 🤩

December 8, 2022

Hey, I really like this app and the support is amazing. I just started my webshop and found about smile from a youtuber. Im glad.

theFrore
Netherlands
3 days using the app
Smile.io replied December 8, 2022

Thank you so much for your lovely review 💖 We are beyond glad that you found us!

August 16, 2019

The customers services is horrible. I been asking help for a simple fix and they just don't want to help me at all. How dissapointing considering the price of the apps

Bijoux Medusa
Canada
3 months using the app
Smile.io replied August 20, 2019

Thank you for your feedback! We've sent an email your way :)

March 9, 2023

Very helpful when I needed assistance to exclude customers from redeeming rewards on items that are already marked down in my shop. I love the ease and flow of this app. Hopefully it will be the same experience for my customers.

Loki Doki Dog
United States
3 days using the app
Smile.io replied March 9, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

March 31, 2017

It was easy to install and seems like it will do what it's supposed to do. I guess we shall see.

Bathporium
United States
About 2 months using the app
May 25, 2022

We are validating to add this App, We need some more time for choose, but all go good. Thanks for your time

cerescos
Colombia
3 days using the app
Smile.io replied May 25, 2022

Thank you for taking the time to leave a review, so happy I could assist today :) -Jade

April 25, 2018

Doing this by yourself is not or the meek minded! Thank god these ppl help

Far Out Cbd Accessories
United States
About 2 months using the app
Edited November 19, 2020

Great customer service, a few technical niggles which I wish would be clearer. But they do seem to be doing everything they can to help.

Lauren Dickinson Clarke
United Kingdom
About 2 months using the app
Smile.io replied September 29, 2020

Thank you so much for your review and for providing your feedback here! This is really helpful for us. Our team has reached out regarding this - but if you have any additional concerns or feedback - please let us know! Help@smile.io :)

December 17, 2015

Very easy to use and efficient! I like the format a lot.

My only qualm is that the lowest paid tier is so high in cost. For a start-up business, its tough to justify.

Mats By Mars
United States
About 2 months using the app