Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,519)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
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The Smile team was great in helping us select a plan that best meets the needs of our company while still being cost effective. They were also very quick to respond when we had an issue with the Smile app and providing instructions and support to help us fix the issue. Wonderful customer support!
Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with our support team 🤩
Don't hesitate to reach out if you have any questions! 💖
- Smile Team ✨
I love a good app with the customer service chat!! I was able to chat with Andreandana and recieve all the help I needed. She went above and beyond. So happy with Smile!
Thank you so much for taking the time to leave this review! We really appreciate it! 🤩
Our customers love their Smile rewards and we love Smile because it generates return purchases. Customer service is also 10/10!
We're so glad to hear that your customers are enjoying the rewards that your Smile program provides. This is what it's all about!
Also thanks so much for the 10/10 rating! Our team is so ecstatic to see this from a happy merchant 🙂
Yours in Loyalty,
✨ The Smile Support Team ✨
Brandon helped me with my questions today.
Very quick response time, answered my question simply and even gave me all the neccesary links to create a QR code to refer people to sign up whilst shopping in store.
10/10 service
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Brandon 🤩
Don't hesitate to reach out if you have any questions! 💖
- Smile Team ✨
Really helpful support staff! Shoutout to Hannah! was able to accomodate to my requests and quick responses! Looking forward to continue using this for decadest to come hopefully :)
Thanks so much for your review! So glad I was able to assist you, don't hesitate to reach out in the future! -Hannah & The Smile Team :)
Super modern cool system and the staff are so friendly on the other end. Highly recommended, especially for a speciality coffee shop like ours
Thank you for the kind words. We really appreciate your review.
Cheers
The Smile Team
Jade was so helpful to us to in setting up the app blocks in our theme editor. She stay in the chat with myself and my coworker basically all day until we ran out of questions for her. Very responsive and solved all our problems!
Thank you so much for sharing, we are happy that we were able to help. We think Jade is super awesome too! 💖
If you need any help, please do not hesitate to reach out.
The Smile Team ✨
I am new to smile.io and I was just setting up the app when I had an issue I could not solve and i reached out and I got Lynn, and WOW she was professional, helpful, very very patient, amazing and kind.
The issue I had was been very stubborn but, Lynn had a heart of gold and patent in sorting it our for me. I was grateful Lynn responded quickly as earlier I contacted smile.io and I waited a long time.
I am overly pleased and very happy with the service I get from Lynn to the point I hope I can get her all the time if I do contact smile.io its just one of those things that makes me comfortable.
Lynn thank you for the best customer service so far, you went above and beyond and I must say you are one in a million:) Great Job
I am now pleased with smile.io services and I look forward to using the app.
Thanks so much for leaving a review! So glad to hear that Lynn was quick and you found her to be amazing. We love to hear that 🥰
Yours in Loyalty,
✨ The Smile Support Team ✨
Great app for rewards with always helpful and fast customer service.
Thanks so much for leaving your review! I'm so glad we could help :)
- Angie, Smile Team
very fast response
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨