Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,671)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.
Refine
-
By rating
So far pretty good. Slight issue with the Friend Referral discount code. The codes are not importing. We will see how customer support is.
looks good so far! Hope it catches lots of customers
Good, but expensive. And missing some features I would want.
I love this app! Def a fun experience for customers to make them a loyal buyer for the future!
really simple to use with many programms, free plan and very responsive support .. with french speaking translation !
Merci! We're so happy to hear you're loving the translations! Thank you for the five-star rating! 😊
Awesome store app. Really like customer options available.
I tried the $50 STARTER PLAN for 2 months, unfortunately it didn't work for me.
PROS:
- Set-up is very easy & straightforward.
CONS:
- No template to create a "page" explaining the program. I had to use another page builder app to do that. All you get is a small icon with a very brief description.
- No email template to inform/invite "non-members" from my email list
What's important to me is the bottom line: does it BOOST sales or not? For me it did NOT. In the 2 months I had it, there were barely any sign-ups (not even my regular customers), and zero sales from the program.
I promoted the program by having a dedicated page explaining it, an announcement banner on my site, email, & announcements from the Judge.me review emails.
It felt as if the rewards program was another "product" that had to be heavily promoted, when I what I was looking for was the exact opposite: a program that would promote my other products.
Thank you so much for your detailed review 🙌 We'll shoot you over an email to chat more about your feedback!
I had a hard time installing smile and the lady was very helpful, she even helped me removed my previous app.
Thank you for your lovely review! It was a pleasure assisting you earlier. Stay assured that we'll stay committed to providing you with quality support and services. Lynn💖
I use this app for my customers to obtain points for loyalty and also for the referral incentive. It has been awesome. The only thing I dislike is that a lot of customers have internet explorer and when using that browser, they are unable to sign up by opening the rewards icon on our home page.
im new here so i don't know yet about the app im testing it already !! but this review is only for joana!! and im writing it from the bottom of my heart!! she is an intelligent smart person and she really works conscientiously!! while i was working to learn more about this app with her help!! she was checking my website and notified me about some links were not working on my website!! people with this alertness, precision and good work are hard to find! she just made me love this app by contacting her she was teaching me about this app with screen videos made by her as well,, i wish every manager had someone like joanna, and with her mindset! Never lose her and i wish she gets promoted as well !! she deserves it!
Thanks so much for taking the time to leave us a review AND for the extremely kind words about Joana! We're lucky to have her on our team and we're so happy you agree 💖
If you have any more questions along the way, please do let us know. We'd love to help!
Yours in Loyalty,
✨ The Smile Support Team ✨