Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,671)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.

February 1, 2017

So far pretty good. Slight issue with the Friend Referral discount code. The codes are not importing. We will see how customer support is.

Majestys
United States
2 months using the app
April 3, 2017

looks good so far! Hope it catches lots of customers

Campton Clothing Apparel
Canada
2 months using the app
March 17, 2017

Good, but expensive. And missing some features I would want.

Simplyearth
United States
2 months using the app
July 8, 2017

I love this app! Def a fun experience for customers to make them a loyal buyer for the future!

Samantha Stacy
United States
3 days using the app
December 10, 2020

really simple to use with many programms, free plan and very responsive support .. with french speaking translation !

explorhappy
France
3 days using the app
Smile.io replied December 10, 2020

Merci! We're so happy to hear you're loving the translations! Thank you for the five-star rating! 😊

September 12, 2016

Awesome store app. Really like customer options available.

Paracosmplayground
United States
2 months using the app
November 10, 2019

I tried the $50 STARTER PLAN for 2 months, unfortunately it didn't work for me.

PROS:
- Set-up is very easy & straightforward.

CONS:
- No template to create a "page" explaining the program. I had to use another page builder app to do that. All you get is a small icon with a very brief description.
- No email template to inform/invite "non-members" from my email list

What's important to me is the bottom line: does it BOOST sales or not? For me it did NOT. In the 2 months I had it, there were barely any sign-ups (not even my regular customers), and zero sales from the program.

I promoted the program by having a dedicated page explaining it, an announcement banner on my site, email, & announcements from the Judge.me review emails.

It felt as if the rewards program was another "product" that had to be heavily promoted, when I what I was looking for was the exact opposite: a program that would promote my other products.

Australia Vape
Australia
3 months using the app
Smile.io replied November 11, 2019

Thank you so much for your detailed review 🙌 We'll shoot you over an email to chat more about your feedback!

March 13, 2023

I had a hard time installing smile and the lady was very helpful, she even helped me removed my previous app.

LE SUPPLI-HER
Canada
3 days using the app
Smile.io replied March 13, 2023

Thank you for your lovely review! It was a pleasure assisting you earlier. Stay assured that we'll stay committed to providing you with quality support and services. Lynn💖

Edited December 5, 2018

I use this app for my customers to obtain points for loyalty and also for the referral incentive. It has been awesome. The only thing I dislike is that a lot of customers have internet explorer and when using that browser, they are unable to sign up by opening the rewards icon on our home page.

P.S. Beads
United States
2 months using the app
November 18, 2023

im new here so i don't know yet about the app im testing it already !! but this review is only for joana!! and im writing it from the bottom of my heart!! she is an intelligent smart person and she really works conscientiously!! while i was working to learn more about this app with her help!! she was checking my website and notified me about some links were not working on my website!! people with this alertness, precision and good work are hard to find! she just made me love this app by contacting her she was teaching me about this app with screen videos made by her as well,, i wish every manager had someone like joanna, and with her mindset! Never lose her and i wish she gets promoted as well !! she deserves it!

Orchid Unique
United States
3 days using the app
Smile.io replied November 21, 2023

Thanks so much for taking the time to leave us a review AND for the extremely kind words about Joana! We're lucky to have her on our team and we're so happy you agree 💖

If you have any more questions along the way, please do let us know. We'd love to help!

Yours in Loyalty,

✨ The Smile Support Team ✨